customer service
customer serviceCustomer service is the provision of labour and other resources, for the purpose of increasing the value that buyers receive from their purchases and from the processes leading up to the purchase. With the rising dominance of the service sector in the global economy, customer service has grown in importance, as its impact on individuals, households, firms, and societies has become widespread. History of Customer ServiceThe modern concept of customer service has its roots in the craftsman economy of the 1800s, when individuals and small groups of manufacturers competed to produce arts and crafts to meet public demand. The advent of mass production in the early 20th century, followed by an explosion in the demand for goods after World War II, increased the power of suppliers at the expense of consumers, and thus reduced the importance of customer service. A shift in this balance began in the 1970s, as international competition increased, and the dominance of western manufacturers was challenged, first by Japan, then by Korea, China and other developing economies. Producers responded by improving the quality of their products and services. The economic boom of the 1990s again increased the power of suppliers who, while not completely reverting to lower standards of service, were able to be more selective of which customers to serve, and of what levels of service to provide. Self Help:. Home supply chain sponge bob party supplies cake decoration supplies cctv power supply fence supplies supply chain management education school supplies stores office supplies ireland jack lalanne power juicer power quality meter power supplies for computers web design services merchant account services telemarketing services bulk email marketing services voicemail services bulk email service document imaging services customer desk help service software payroll processing services dvd authoring services florida answering service atlanta dating services cd rom duplication service dating online service sex credit check monitoring service auto buying service web monitoring service top 10 debt reduction service cheapest local phone service tandem marketing offers internet services card plastic print service aol internet phone service registered agent services local phone service ohio international call back service limousine service in washington dc discount local phone service free online fax services orlando limo services technical writing services voluntary service overseas illinois local phone service |