call center services

In Canada and the United States, 3-1-1 is a special telephone number in many communities that provides a quick, easy to remember access to non-emergency municipal services.

3-1-1 is intended in part to divert routine inquiries and non-urgent community concerns from the emergency 9-1-1 number. A promotional website for 3-1-1 in Los Angeles described the distinction as follows: "Burning building? Call 9-1-1. Burning Question? Call 3-1-1. "

History

Its first use for this purpose was in Baltimore, Maryland, where the service commenced on October 2, 1996. Call Center Outsourcing, Services, Jobs, Technology, Training, Inbound, News. 3-1-1 is intended to connect callers to a call center that can be the same as the 9-1-1 call center, but with 3-1-1 calls assigned a secondary priority, answered only when no emergency 9-1-1 calls are waiting. This system is intended to extend the system such that true emergency callers are answered quickly, without ringing or busy signals.

The CRTC formally reserved the use of 3-1-1 for non-emergency municipal services throughout Canada on 5 November 2004. The first Canadian 3-1-1 service opened in Calgary, Alberta on 18 May 2005.

The 311 code was previously used by some telephone companies for testing purposes. In Alberta, 311 was the ANAC number until April 1, 2005 when this was changed to 958-6111 to make way for the present 3-1-1 service. Elevate customer satisfaction and increase sales with 24 hour customer support.