TOSHIBA

 

 Dear Customer,

This random market survey is being conducted on behalf of Toshiba International Corporation Pty Ltd to give you better service in the future.  Toshiba highly values your views and appreciates 10 minutes of your valuable time in participating in this survey.  Your response remains completely anonymous.

Please mark X at the most appropriate place according to you.

 Industry Average is what you think would be the average performance rating for electrical industry applicable to the question.  Please mark ‘X’ on the scale where you think the ‘best company’ performance rating would be.

 An EXAMPLE of how to mark is as follows:

 Q.      I would rate, compared to industry average, Toshiba’s concern about customer

         service to be….