Customer: "I'm having a problem installing your software. I've got a fairly old computer, and when I type 'INSTALL', all it says is 'Bad command or file name'."

Tech Support: "OK, check the directory of the A: drive-go to A:\ and type 'dir'."

Customer reads off a list of file names, including 'INSTALL.EXE'.

Tech Support: "All right, the correct file is there. Type 'INSTALL' again."

Customer: "OK." (pause) "Still says 'Bad command or file name'."

Tech Support: "Hmmm. The file's there in the correct place, it can't help but do something. Are you sure you're typing I-N-S-T-A-L-L and hitting the Enter key?"

Customer: "Yes, let me try it again." (pause) "Nope, still 'Bad command or file name'."

Tech Support: (now really confused) "Are you sure you're typing I-N-S-T-A-L-L and hitting the key that says 'Enter'?"

Customer: "Well, yeah. Although my 'N' key is stuck, so I'm using the 'M' key...does that matter?"

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