NEWS BULLETINS    

 LINKS     HOME    

FOR YOUR INFORMATION

Finding Web Tech Support

Looking for Online Technical Information?

Finding tech support on the web can be frustrating.  Where do you look? How to find the information you want? It isn't all that complicated when you break it down to a few steps.

• Check out the manufacturer's web site first. 
  • They may have a page with frequently asked questions much like the one you are asking yourself.
  • Look to see if there is a Support Area on the manufacturer's web page.  It will contain a wealth of information but most importantly it will have an email link with a real live person.  Don't hold your breath waiting for an immediate response... it may take up 3 to 5 days to receive a reply.
  • Search using keywords of the problem you have.   Try the search engine at the manufacturer's web site first then use your favourite search engine or try one we have listed in our Link's Page.
  • Read their bulletin or news release pages... some manufacturer's post information here to keep the volume of email down.
• Check out the tech support guy.
  • Someone else may have already had the same problem you are having and the answer may be listed on his news group or bulletin board moderated by the tech support guy.
• Try the Help Channel. In particular try visiting Ziff Davis.
  • The search engine here is awesome.  They use computer and technical magazines as their information basis and a key word search engine.
  • While you're here check out the Tip Zone for some good hints.

   

Article edited from information provided by Dotto's Cafe Oct/99

Send mail to lazydaze@ican.net with questions or comments about this web site.
Copyright © 1999 Micro Plus Consulting
Last modified: October 04, 1999