James Andrew Evora
EXPERIENCE
Academy of Art College. San Francisco, CA 2000-Present
Prospect Student Services Advisor
Primary student contact for the Academy of Art College. As an Advisor, I contact the prospective student/s and discuss their interest in a BFA, AA, MFA, and Certificates in one of the ten majors offered in the academy. Send correspondence letters, catalogs, financial aid information, housing information, and emails to students for current and upcoming events at the academy. Give the basic overview, campus tour schedule information, and requirements prior to their admittance at the academy.
United Airlines. San Francisco, CA 1997-2000
Reservation Sales and Service Agent
Primary customer contact for United Airlines. Make reservations and plan trips for customers of United Airlines. Prepare passenger name records, issue electronic tickets, and resolve customer problems with United’s Customer Service Philosophy with Level 3 Empowerment. As a Queue 30 worker, I review, recalculate and build pricing records before sending the changed reservation to DTITC for ticket reissue.Back-up Team Coordinator, helping other reservations agent resolve customer problems, process alternatives for United Airlines passengers and compensations.
Westmoor High School. Daly City, CA 1992-2000
Teacher Assistant/Tennis Director/Advisor
Teacher Assistant in Special Education: Supervised 9-15 students. Individualized instruction on general education. Evaluate students class performance and progress. Maintain a safe and conducive environment in the classroom.
Tennis Director: Coach, train, and instruct students for athletic development in tennis. Prepare and organize fundraising tournaments benefiting the school tennis program and non-profit organizations. Develop training techniques for other tennis coaches.
Advisor: SPROCKETS Mountain Biking Club.
United Airlines. San Francisco, CA 1997-1999
Temporary Instructor
Train and develop new employees for a career at United Airlines as a reservation and sales
representative. Teach the Apollo/FastRes computer system. United’s Customer Service Philosophy, Customer Problem Resolution techniques; consultative selling technique, United’s product profile system, electronic ticketing, building passenger name records, special products and promotions with a weekly assessment to test product knowledge. Coach and enhance selling technique as the primary customer contact for United Airlines.
Daly City Parks and Recreation. Daly City, CA 1992-1998
Tennis Professional
Coach and train adult and junior tennis players for tournament and recreational play. Develop junior programs and recruit players promoting tennis for the Daly City Parks and Recreation tennis program. Assist the Tennis Director preparing tournament rosters, implementation of tennis programs, and formulation of new tennis programs.
El Camino High School. South San Francisco, CA 1993-1997
Boys Head Tennis Coach
Coach and train the boy’s tennis team for athletic competitions. Develop player’s ability to perform at their best. Agility, strengthening, and discipline training for academic and athletic preparation. 1994 and 1995 North Peninsula League Champions and Runner-up 1996 and 1997.
Poughkeepsie Tennis Club. Poughkeepsie, NY 1996
Assistant Tennis Professional/Coach
Coach and train adult and junior tennis players for tournament and recreation. Supervise adult tennis programs, such as Ladies Day and Adult Round Robin matches. Promote and develop junior tennis programs, i.e. Junior Team Tennis League, for both male and female players.
Conduct private tennis lessons for both junior and adults.
Assist the committee in the organization and operation of the USTA Junior Davis Cup Tournament. Part-time coach for different players and teams involved in the tournament.
La Jolla YMCA. La Jolla, CA 1995
Tennis Professional/Coach
Took over the junior tennis program for the duration of the summer. Coach junior players of different ages. Promoted tennis in and around the community.
Kiyomura-Ishimoto Associates. San Francisco, CA 1993-1996
Marketing and Promotions Manager
Supervise and conduct market research studies for McDonald’s, a nationwide food company with interest in Asian-American communities. Recruit, maintain and evaluate fielding staff for both qualitative and quantitative studies. Represented company in various focus group participant search in the Bay Area. Design promotions and market research for future clients.
Financial Center Mortgage. San Mateo, CA 1991-1992
Mortgage Compliance Associate
Analyze, process and record all mortgage loan applications. Initiate customer and broker contact in the Washington and California State areas.
KGB-FM/KPOP-AM. San Diego, CA 1990-1991
Broadcast Operator and Production Assistant
Responsible for the operations and maintenance of KPOP-AM and KGB-FM.
KPOP-AM anchor for remote broadcasts. Produce broadcast media releases.
Jack's Audio Specialist. San Diego, CA 1990-1991
Assistant Manager
Retail and Special Account Sales including Insurance replacement representation for all types of losses. Manage and train sales staff to exceed organizational objectives and sales quotas.
Provide support to technical staff. Design and calculate automobile custom sound systems.
EDUCATION
MASS COMMUNICATIONS:
Far Eastern University.Manila, Philippines
Universidad de Santo Tomas. Manila, Philippines
B.A. Mass Communications
Emphasis on: Journalism, Advertising, Radio and Television Production, Broadcasting, Cinematography, andTheater Arts
COMPUTER SCIENCE:
Ateneo De Manila University.Manila, Philippines
FINE ARTS:
University of the Philippines.Manila, Philippines
Philippines Women's University.Manila, Philippines
References
Email: jaevora@msn.com
