1307 Chapman Ave.
Roanoke, VA 24016
Home: (540)345-9823
Cellular: (540)793-3891
Objective: To work for a company that appreciates hard work, attention to detail, and responsibility, that offers competitive salaries, benefits, and promotions.
Experience
2003-Current Newroads Inc. Roanoke, VA
Helpdesk Analyst
Worked for third party clients by brick & mortar.
Reset user profiles
Spoolmail reports
Ran Queries into excel format
Copied files from one system to another using AS/400.
2002- 2003 FAO Schwarz Roanoke, VA
Customer Service Specialist
Assisted customers with catalog order inquiries by phone.
Assisted customers with inquiries via email and chat.
2001- 2002 Fallon Park Elementary Roanoke, VA
Teacher Assistant
Assisted teacher in working with students with learning disabilities.
Worked with children in groups with reading and math skills.
2001- 2001 NCARB Friends&Company Washington, DC
Council Record Coordinator
Processed applications and academic records for architecture students
Entered data into electronic database.
Filed Records
Education
2003 Virginia Western Community College Roanoke, VA
Computer Systems Analyst
Still attending, working on certification
Interests
Tennis, Computers, Music, Children
References
Cindy Cook
Director of Integration, Newroads, Inc.
2847 Penn Forest Blvd.
Roanoke, VA 24018
Office: (540)772-2610
Fax: (540)772-4278
Jackie Sarver
Supervisor of FAO Schwarz Inc.
3342 Melrose Avenue
Roanoke, VA 24017
Office: (540)345-7640
Gregg Foutz
1101 Connecticut Avenue, NW
Suite 1250
Washington, DC 20036.
Tel: 202-429-2244
Fax: 202-429-8717
email: dc@friendsandcompany.com
