Summary of qualifications

-Test process development, project coordination, implementation (client/server, relational, AS400).
-Mercury test automation (TestDirector, Winrunner), some Compuware automation suite.
-Testing browser-based and broadcast mainframe applications.
-C.S.T.E. accredited (Quality Assurance Institute certification). Member.
-IBM/AS400, System36 and 34, WindowsNT experience.
-In-house and on-site client application training and consultation experience.
-TV Traffic Dept/management (10 yrs), and broadcast freelance experience.
-Daily customer support/travel, call center, and AS400/system36 product support.

Work experience

Landstar Systems- Jacksonville, FL Sept. 2000 - present (contract position)
QA TEST LEAD. Solely responsible for testing and overall QA of 5 websites, and additional client/server application testing. Analysis, research, and setup of test automation tool. Implementation and execution of all test scripts, testing documentation, and QA communications. Report and maintain incident tracking and documentation(manual). SQL database, AS400, HTML, Javascript functional testing.

DBS Systems- (DIRECTV) Charlotte, NC May 1999 - Aug 2000 (contract position)
QUALITY ASSURANCE/TESTING ANALYST. Responsible for QA and testing for DIRECTV billing system. Revise and established testing methodology depending on release, pre- and post- testing documentation and deliverables. Responsible for script writing and testing status' (mainly integrated, regression, and functional testing), incident tracking and maintenance, test environment setup and maintenance, data population. Software= SQL, SQL server.

Bell & Howell Imaging Solutions- (Document imaging)-Charlotte, NC May 1999 – Nov 1999 (contract position)
MANAGER OF QUALITY ASSURANCE/TESTING. Responsible for spearheading new QA department for document imaging company/software. Revise and established testing methodology (V-Model), QA processes, pre- and post- testing documentation and deliverables. Responsible for script writing and testing status’ (mainly integrated, regression, and functional testing), incident tracking and maintenance, headed weekly test status meeting during test cycles. Test environment setup and maintenance, data population. Test staff hiring and management. Software=SQL server, SQA test tool.

NationsBank/Bank of America- Charlotte, NC Sept 1997 - May 1999
TEST COORDINATOR. Involved in all aspects of QA process and testing for their Direct Banking project (Merlin/telephony, client-server system) with the Delivery Test Center, and Model Bank (Merlin platform application). Merlin lead contact for Wichita/Boatmans call center conversion, Barnett conversion, Release 4 project/Y2K lead, Merlin test coordination. Test Coordinator for SW conversion, and 2 releases. Responsibilities include developing and writing test plans/scope analysis, test cycle planning, execute tests, performance and functionality, regression testing and certification. Issues documentation, overall test coordination. Testing and problem solving on telephony, GUI, internet/web, and VRU. Mercury/Test Director tool.

Jones Intercable/Jones Cyber Solutions- (Cable TV and telecommunications)- Denver,CO Mar 1997-Sept 1997
QA ANALYST/TESTER. Involved in all aspects of QA process (ICSS customer management software for cable and telephony) including developing and writing test plans, scenarios and scripts, execute tests, regression testing and verification. UNIX based (VI Editor). Responsible for testing our Amsterdam client/ project in both GUI, reporting, and the relational database (tables) issues. Work closely with developers and programmers. Report, document, re-test and follow-up on software discrepancies logged in our in-house tracking software.

Jefferson Pilot Data Systems, Inc. (JDS)- (Broadcasting/Cable software)-Denver, CO
(Merger - Jefferson-Pilot Data Systems {JDS}, Memphis, TN)
Columbine JDS Systems, Inc. {CJDS} June 1994- Mar 1997
PRODUCT SPECIALIST/QA TESTER (level 2). Handle problem determination and analysis on AS400-based broadcasting software (client/server). Tested software, releases, and enhancements before general release to clients. Wrote up, executed test plans, and analysis. Troubleshooting. Implemented and transmitted software fixes via modem as needed. Worked closely with system programmers on software issues. Weekly documentation and reporting. (Aug 1996 - Mar 1997) CUSTOMER SUPPORT REPRESENTATIVE. Primary phone and tech support on a daily basis to our national and international TV and cable client base. Consulted on broadcasting procedure inquiries as well as on general software/technical questions and problems; system management (client/server). Extensive national travel to client sites. Installation of broadcast databases, software training and guidance for Sales and Traffic departments; post reports and analysis. Also handled IBM/AS400 installs/upgrades from IBM/System36; training on AS400. (June 1994-Aug 1996)

WLWT-TV (Multimedia Broadcasting Corp)-Cincinnati, OH
TRAFFIC MANAGER. Responsibility for controlling and maintaining station traffic and inventory activity. Work with sales managers, national and local account execs. Built/distributed inventory and billing/revenue reports. Extensive query reporting. Load out and maintain all software upgrades on JDS/IBM System36. Handled Cincinnati Reds Network providing correct format information to 23 affiliates. Responsible for hiring, supervision, and critique of Traffic Department of 5.

WABM-TV (Krypton Broadcasting Corp)-Birmingham, AL
TRAFFIC AND PROGRAMMING MANAGER. Start-up station. Responsible for creating/building station traffic and inventory structure. Created and maintained avails and inventory. Was responsible for upkeep of programming schedule and amortization of syndicated programs. Installed, supported, and maintained all broadcasting software.

WFAA-TV (Belo Broadcasting Corp)-Dallas, TX
ASSISTANT TRAFFIC MANAGER. Began as Traffic Assistant and was promoted to Assistant Traffic Manager. Worked next to Traffic Manager and assumed duties in his absence. Compiled and timed programming, created and assembled daily log. Keyed national and local sales contracts. Maintain all sales history reports and various inventory programs (including Query programs). Load out and maintain all broadcasting software and upgrades. Filled in for absent department employees, and helped train new staff.

Education-1980-1984

Southern Methodist University
Dallas, Texas
Bachelor of Fine Arts/Communications - 1984
Minor- Political Science

Volunteer experience

St.Louis Ambassadors- Civic/charity organization.
Volunteers forOutdoor Colorado-Ecological and outdoor preservation organization.
Junior Achievement- Business education of school children.
Quality Assurance Institute (QAI)- C.S.T.E. certification, September 1998.

Email me for any additional information.