ELECTRON BUS - TERMS AND CONDITIONS

Step 1: Review Terms and Conditions

To qualify for Service or Repair you must meet and accept all of the conditions below.
Please note: You will be called to review your service or repair and any additional requirements
to determine if it meets our criteria for technical support. We do not service all brands.

* I have read and agree to be bound by the electronbus.com Install and Repair Terms of Service.

* Please back up all data files prior to service. Electron Bus is not responsible for lost data!

* Hardware, software, cabling or peripherals needed for install must be purchased and supplied by you.

* For network connectivity, you must supply the compatible devices (router, hub, modem or switch).

* ISP/Internet or home network connection must be activated and working properly prior to service.

* All hardware being installed must be located in the general area where the install is taking place.

* The technician must be given immediate access to the equipment to begin service as scheduled.

* Customer must provide adequate electricity, space, and environment for the scheduled service.

* Customer must have available all legally licensed software and media that may be required.

* Customer is responsible for providing power cords and surge protectors.

Customer Responsibilities: An adult (18 years or older) must be present during the entire installation
or repair process. If the technician arrives at the scheduled time and no adult is present, or if the adult
leaves prior to the service being completed, the technician will leave and you will be subject to the
stated service charges.

You must type in all passwords for security purposes. Electron Bus is not responsible for lost data -
please ensure that you have backed up your data prior to any service. Customer is responsible
for any data migration to a new PC or hard drive. Data transfers are available for an additional fee.
Customer is responsible for the removal of any packing materials or trash. There will be a $50 fee
for any cancellation within 24 hours of scheduled on-site service.

Please note: Technical Service fees are nonrefundable once the service process has begun (any
cancellations must be made prior to actual service to receive any prorated refund). Outlined prices
do not cover liquid spillage, impact damage, missing parts, or any effects of neglect, misuse or
abuse discovered at check in or while in our possession. Service requires a $90 nonrefundable
diagnostic fee once service is initiated. There are certain brands that Electron Bus may not be able
to repair due to part availability.

Electron Bus warranties its service and repairs for a period of 30 days from the service date. This
includes issues with the configured issues with the configured setup by the technician. Electron Bus
is not responsible for issues arising due to setting changes, new software upgrades, ISP connection
issues, relocation, viruses, spyware, issues, or misuse. Additional trips not covered by the warranty
will be subject to additional charges.

For networking install, service or repair, please ensure that your computer meets these minimum
system requirements:

* Operating System disk or Restore Disk must be available with key code at the time of installation.

* A broadband or cable connection must be active before and during the installation, service or repair.

* All computers to be networked must be virus free and all devices being connected must be working.

* The Internet connection, the router and the primary networked computer must be in the same room.


Step 2: Click the "I Agree" Check Box and Click the "Continue Button" to Accept the Terms of Service.

You will receive a message that says "Thanks! Your form has been successfully submitted."

Return to this page after you agree to the Terms of Service, and Make an Appointment for service.