The Review Questions are provided in this format so (1) you can refer to them without having to constantly turn back to those pages at the end of the chapter; and (2) so can write the answers below the printed questions which makes it easier for the instructor to correct them.<bR>
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You can print out and write on this page. However, preferably for ease of the instructor, copy and paste this page into your word processor.  The quickest way is to press Ctrl-A, Ctrl-C on this page, then switch to your word processor, open a blank page, and press Ctrl-V to paste. At the ^ symbols, type in your answers, and print the questions and answers below the following dotted line.<bR>
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SCC CIS 29		INSTRUCTOR: PAUL BRYANT 		SPRING 2000<bR>
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Name: _____________________ Date Turned In: ____________________<bR>
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REVIEW QUESTIONS – Chapter 8 Troubleshooting Fundamentals<bR>
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1. When working with hardware, when is it important to *not* ground yourself?<bR>
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2. In Windows 9x, what key do you press to enter Safe Mode at startup?<bR>
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^<bR>
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3. Name two antivirus software packages. Why should you run a virus scan on the bootable disk that you use for troubleshooting?<bR>
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^<bR>
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4. What is ESD and how can you protect against it?<bR>
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5. Why are magnetized screwdrivers dangerous around computer equipment?<bR>
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6. List three things to do if you get the message *Unable to write to C:.*<bR>
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7. List three symptoms that might indicate that a virus is present.<bR>
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8. Using the rule "trade good for suspected bad," describe how to easily troubleshoot a video problem.<bR>
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9. Give five possible questions that should be asked of a user who is experiencing computer problems.<bR>
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10. What are DLL files and why could they cause problems?<bR>
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11. What is the best way to document intermittent problems?<bR>
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12. List the steps to get a printed screen of an error message, using Windows.<bR>
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13. Starting with the easiest procedures, list five things to check if a monitor does not display a picture.<bR>
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14. Give three things that may cause monitor flicker.<bR>
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15. What is the value of installing additional video RAM?<bR>
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16. Starting with the easiest procedures, list five things to check if your printer does not print.<bR>
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17. What can you do to temporarily solve streaking or light printing on a laser Printer?<bR>
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^<bR>
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18. Starting with the easiest procedures, list five things to check if your PC does not boot.<bR>
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^<bR>
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19. Give three things to check if your PC does not recognize all of the installed memory.<bR>
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^<bR>
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20. What is the rule to follow when connecting the power supply leads (P8 and P9) to the system board?<bR>
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21. Using the Windows Control Panel or Windows 9x My Computer, System Properties, Device Manager, determine what specific controller (and/or driver) is used for your home or lab monitor.<bR>
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22. Using the Windows Control Panel or the Windows 9x My Computer, System Properties, Device Manager, determine what specific controller (and/or driver) is used for your home or lab printer.<bR>
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^<bR>
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23. Describe what to do if you've just spilled soda pop on your keyboard.<bR>
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^<bR>
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24. Describe what to do to check that chips on a video card are properly seated in their sockets.<bR>
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^<bR>
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25. In Windows 9x, when troubleshooting problems with a monitor, why would you enter Safe Mode?<bR>
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^<bR>
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26. As a help-desk technician, what are some good "detective" questions to ask if the user calls to say, "My PC won't boot."<bR>
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27. A user calls your help desk complaining that a printer does not work. The printer power light is on, but the PC cannot send a print job to it. What questions do you ask?<bR>
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^<bR>
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28. With the printer problem in Question 27, you suspect that the cable is not correctly connected. List the directions to walk the user through checking the printer cable connections.<bR>
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29. You are a support technician working at a user site. A user has just erased all the in the root directory of a PC using DOS and Windows 3. 1. Describe how you handle the situation.<bR>
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30. What key do you press to bring up the Windows 9x Startup Menu during the boot process?<!--'"</title></head>-->

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