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a very bad mover : Access Van Lines

3 reasons why you do NOT want to choose Access Van Lines

This is a very serious advisory against Access Van Lines
(Access Van Lines Inc. 56-04 Flushing Ave. 3rd Floor Maspeth, NY 11378) phone number 718 381 3338
a moving company from NY or they could from hell as well !!

do not under any circumstances do any business with them they are : unreliable, unpolite, rude liars.

note that they did not meet the standards for AMSA membership and their participation was cancelled in May 2003

I have already filed a complaint with the DOT against them and I am so after them, that when I'll be done, they will have to ask for a judge to move a furniture in their own home. this is day 1 of this website, I will update it daily to give details on my move.

as of now (I am typing this on Monday September 22d !):

  • pick up date :07/11/03
  • promised delivery : 4 to 5 weeks
  • 8/18 : I call Access Van Lines who's not responding emails and they tell me that the goods are still in NYC because supposedly they did not have a city name to deliver to, which is a very big fat lie since the contract specifically mention a move from California to Florianopolis, Brasil.
  • 9/23 : now I know the name of the vessel, the container # but ... the shipping company does not recognize this number,
  • 9/25 : today after 4 phone calls I eventually got the name of the delivery company in Sao Paulo, only problem is that they are not aware of my move ...
  • 9/26 : the boat may be in Santos, the container may be on that boat (Shipco who run this cargo (trip o017S) refuses to give information, now the Brazilian mover says that he cannot do a thing unless Access Van Lines talk to them and guess what ... they do not return his calls. in any case the custom clearance will take at best 2 weeks !! feeling great !!
  • 9/30 : the container was not on this ship, it was still in L.A. !! now it's supposed to be on the Zim Houston III and that one will be in Santos Oct 15th. and it's not a joke !! now, we have a B/L #, we have a container #, it's going to be 3 months that our goods were picked up, and we still have nothing in sight. Still camping.
  • 10/21 : of course that boat never made it to Santos, it loops in the caraibean, so our container was transboarded to yet, another ship, now it's on the Marwan and will be in Santos on the 29th. I called the bastards at Access Van Lines, the movers from hell, and I asked for the paperwork for filing a delay of inconvenience claim. Answer from the idiot on the line, 'why do you want to do that ? your goods have left no ? so why are you upset now ?' I am upset because it's been 3 1/2 months and that you lied to me 4 times and that you did not and are still not doing your job.
  • 12/3 : the move as cleared the customs. it's now a matter of days before we receive, the next thing we don't know yet being : in what !#$%$ shape our furnitures are going to be after 6 months in a container, several trucks, I don't know how many boats. btw, AVL, still refuse to send the paperwork for a delay of service claims. delay ? what delay ? I am going after them via the DOT, the FBI and the office of the pope if needed. I want these guys to be out of business.

    ps : Ron Carter is a motherfucker, Shay also, and their french speaking Helen administrative assistant my ass his stupid as a pair of donkeys.