"TWIN MOTORCYCLE and TATTOO"
POINT OF SALE POLICY & LEGAL POLICIES FOR TWIN MOTORCYCLE
Twin Motorcycle offers quality and affordable products at less than normal retail prices. We operate both a retail store and a web based business. We are a family run business that has been in business since 1990 and our goal is to offer you quality at a wholesale prices without imposing outrageous shipping charges and little customer support. We strive to make your purchase as easy as possible in hopes of your return as a customer and a friend in the motorcycle world.
Available Order Processes:
1: Internet Orders: www.twinmotorcycle.com
2: Telephone Orders: (417 832-1534) This number is for orders only, email us if you have technical or other questions. Make sure to include your name and phone number and best time to return your call.
3: Fax Orders: fax your orders to 417-832-1259. If you are not a current customer and don't have a credit card on file for you, please call it in. Faxes (and emails) are not a secure way to send sensitive information.
4: Mail Orders and Walk in Orders: 2518 W College Springfield Mo 65802.
5: You may order on-line, email your list of parts or fax us 24 hours, 7 days a week.
6. Telephone orders, Monday through Saturday, 10am-7pm CST.
Most orders are processed within 48 business hours (weekend orders will be processed on Monday). We will notified by phone or email if any parts requested are backordered. Please include on all orders a phone number and an e-mail address, if you have one. No items can be shipped without a phone number. If you request a shipping tracking #, please be sure to include an email address.
Most orders are processed within 24 working hours, and many are processed a short time after they are received. If the item has been sent to the carrier it cannot be cancelled. "NON-SHIPPED" orders CANCELED after 24 Hours of original order will be charged a 10% " CANCELED ORDER FEE". The "CANCELED ORDER FEE" is for our time to delete the orders, submit any and all paper work to our shippers and shipping costs if the product is sent back to the manufacturer or supplier.
RETURNED ITEMS MUST BE IN ORIGINAL BOXES, UNOPENED, UNTOUCHED.
We will only accept a return if returned in original parts box or display package that you received it in with no tears, broken seals undamaged with no markings. We must have been notified and authorized the return and it must reach us within 30 days of purchase. Parts or parts boxes returned with writing on them may be refused or returned, as parts cannot be sold or returned to the supplier. DO NOT cut or tear open any packaging. In order to keep our prices low, we DO CHARGE a RETURN FEE and do not refund shipping & handling charges. Parts that have been used or installed cannot be returned. Contact us prior to returning a product (must be brand new, in perfect condition, a perfect box and never used), and we will issue you an "RGA" number and instructions on how and where to ship. Non-listed products and or special order items cannot be returned.
1. Returns with value of $1 - $1000 will be charged a 20% return fee (maximum charge of $100.00).
2. Items valued over $1000 will be charged 10% with a maximum charge of $250.00.
3. All items must be returned within 14 days for refund.
4. Items returned after 14 days will be issued a store credit.
5. No returns after 30 days.
6. Any items damaged or missing parts must be claimed within 24 hours of receipt (restocking fee does not apply).
7. NO RETURNS on Electrical Items, Engines, Frames, Gear Sets, Exhaust Systems, Handlebars, Seats, Tires, Transmissions, Bike Kits, Rolling Chassis Kits, and all Special Order Parts.
8. Any parts that have been put on bike are not returnable.
9. Parts must be in ORIGINAL PACKAGING in sellable condition.
10. Defective or wrong parts (due to an error on our part) can be returned for EXCHANGE ONLY.
11. We sell CUSTOM MOTORCYCLE PARTS - It is up to you the customer to ensure the part is the correct part and will fit your application BEFORE PURCHASING.
12. Customer must contact us for a Return Authorization Number (RMA) prior to returning the purchased item.
13. ALL RETURNS MUST BE SENT TO TWIN MOTORCYCLE at: 2518 W. College Springfield Mo65802.
Twin Motorcycle will accept Visa, Master Card, Discover, PayPal, cashier's checks, money orders and personal checks **checks or money orders will delay shipping until check clears**.
Credit card limit of $5000.00 on all purchases. Larger purchases than $5000.00 must be paid by cash (Cash, Check, or Wire Transfer. Credit Card issued checks will be accepted.) We accept U.S.issued credit cards only. Foreign order must be pre-approved contact us prior to ordering. Payment must be in U.S. dollars.
If payment is made by check or money order, please allow 2 weeks for your check to clear the bank before your order will be shipped.
Prices and product availability are subject to change without notice. Our Terms and Conditions listed on this page may be changed as needed to ensure secure,safe,and mutual satisfaction of each tranaction.
APO/FPO Military Mail Orders - Military customers must accept all responsibility for products that are shipped to APO/FO military addresses. Some military locations can not be insured so our military customers must accept the responsibility for lost and or damaged items shipped to any military address. Only smaller parts & merchandise can be shipped to APO & FPO addresses (extra charges apply). Please contact us to confirm prior to ordering.
Twin Motorcycle collects Sales/Use Tax from MISSOURI State Residents only. Current MO State Tax rate of 6.950%. Sales Taxes due on purchases out of state is the customer's responsibility.
We ship using UPS and USPS. Larger purchases using UPS and smaller purchases via USPS Priority Mail. Depending on size and weight some items may be subject to additional shipping charges. If you have a shipping preferences prior arrangements must be made prior to payment. Orders with oversized items will require a shipment quote prior to processing your order. Products are shipped F.O.B. (Freight On Board) and become the responsibility and property of the purchaser upon delivery to the specified shipping agent. If shipping damages occur customers should file claim to their carrier immediately. Any discrepancy in your order must be reported to Twin Motorcycle within 24 hours after delivery. Email us or call 417-832-1534.
We at Twin Motorcycle are not a representative of any motorcycle manufacturer and the parts we sell are not necessarily recommended by any motorcycle manufacturer.
Although our replacement parts are not original factory equipment, our intention
is to provide quality replacement parts that meet or exceed standards set by the manufacturer.
We are not an authorized Harley® dealer and in no way do we have, or intend to imply any kind of business relationship with Harley-Davidson Motor Company® .
Our intention is to provide products that can be used on a Harley-Davidson®
However, any products with the trademark, name, word or OEM part number
used in this Web Site by Twin Motorcycle is intended to be as a reference only to
the usage of that particular product. None of the parts and accessories in this
Web Site were manufactured by or with the permission of the Harley-Davidson® Motor Co. The words, Electra Glide, Evolution, H-D, Harley, Harley-Davidson, Low Rider. Wide Glide, Road King, Roadster, Softail,Sportster,Sturgis, Super Glide,Low Rider, and Wide Glide are registered trademarks of Harley-Davidson®,Inc.,Milwaukee
Wisconsin, U.S.A.The words, Duo Glide, Dyna Glide,Fat Boy, Hydra Glide and Bad Boy are trademarks of Harley-Davidson®,Inc., Milwaukee, Wisconsin,U.S.A.
The following model designations for Harley-Davidson® motorcycles are used in this Web Sites for reference only. EL,FL,FLH,FLHR,FLHS,FLHT,FLHTC,FLHTC-I,
FLHTS,Ultra,FLHX,FLST,FLSTC,FLSTF,FLSTN,FLSTS,FLT,FLTC,FLTC Ultra,FXB,FXD,FXDB,FXDC,FXDG,FXDL,FXDSFXDS-Conv.,FXDWG,FXE, FXEF, FXLR, FXR, FXRC, FXRD,FXRDG,FXRP,FXRS, FXRSE,FXRS-Conv.,FXRS-SP, FXRT, FXS, FXSB, FXST, FXSTC, FXSTS,FXSTSB,FXWG, GE,K,KH,WL,WLA,XL,XLCH,XLCR,XLH,XLH 883, XLH 1100, XLH 1200, XLR, XLS, XLT, XLX,
AND XR1000. All other brand names or trademarks, or registered trademarks
used in this web site are the property of their respective holders.
We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.
This site contains links to other sites. Twin Motorcycle is not responsible for the privacy practices or the content of such Web sites.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), unique identifiers (like their social security number), and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services. Unique identifiers (such as social security numbers) are collected from Web site visitors to verify the user's identity.
This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.
PO Box 2692
Springfield Mo. 65801
Tel: 417 832-1534
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