W. Frank Brooks
10418. N Altman St. Tampa, FL 33612 Home (813) 972-4485 fbrooks8@yahoo.com
Career Summary:
- Twenty years experience in Human Services emphasizing professional job development and placement as tools for clients’ self-sufficiency
- Supervised and evaluated team performance
- Identified complex client issues and devised solutions
- Motivated Team Player with a proven ability in working effectively under pressure
Employment:
Hillsborough County School System, Tampa, FL 2007-Present
Substitute Teacher
- Worked as a substitute teacher at all levels Elementary, Middle School and Senior High
Gulf Coast Community Care, (NCEP), Tampa, FL 2001-2006
Employment Specialist
- Provided comprehensive courtroom intakes; vocational assessments; community-based, unsubsidized employment and intensive support services for 50-60 client case loads
- Conducted on-site visits to employers; referred clients to other social service agencies
- Expedited verifications of client-reported employment within 1-2 days
- Increased first-time job placements for program billing
- Coordinated Outreach Services for clients with special issues
- Earned Certified Workforce Professional Certificate Level I via online training modules
- Skilled in One Stop Management Information System program for case management
Tampa-Hillsborough Urban League Inc., Tampa, FL 2000-2001
Job Developer
- Assessed clients’ eligibility for diversified Urban League services
- Procured job placements for economically-disadvantaged clients enrolled in Hope VI
- Strengthened employer-client relationship, increasing hiring of Hope VI clients
- Increased community business involvement with Hope VI
Goodwill Suncoast, Inc., St. Petersburg, FL 1999-2000
Acting Senior Account Representative
- Compiled and analyzed data for management-level quarterly reports
- Oversaw staff time sheets, reviewing for accuracy
- Counseled clients on employment placement and retention
- Debriefed staff on pertinent workshops and seminars
- Supervised and improved Employability Team performance
Department of labor and Employment Security, Tampa, FL 1990-1999
Employment Training Representative
- Conducted orientations, providing in-depth discussion of program requirements
- Advised clients on career development
- Advocated for clients to obtain facility services and benefits
Targeted Job Tax Credit Specialist 1988-1990
Screened Job Service customers using federal and state guidelines; issued tax credit vouchers to employers as incentive to hire ex-offenders and maintained Job Service database
Employment Specialist 1986-1988
- Conducted pre-release seminars for state correctional facilities
- Disseminated information about community social service agencies to paroled offenders
- Coordinated job development; conducted public presentations promoting the Ex-Offender Program
EDUCATION:
Everest University, MBA Tampa, FL
Florida State University, Tallahassee, FL Bachelor of Science-Finance
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