Thomas J. Zambuto
145 Linda
Terrace
Ephrata, PA 17522
(717)-278-1109
TZAMBUTO@MSN.COM
OBJECTIVE
Global Warranty Administrator Position allowing for parlay of
demonstrated organization skill, customer service, communication and project
management skills.
PROFILE
Motivated, personable business professional and a proven track record of
increasing warranty reimbursement recovery. Talent for quickly mastering
technology -- recently completed training in the CNH SAP System. Diplomatic and
tactful with professionals and nonprofessionals at all levels. Accustomed to
handling sensitive, confidential records. Demonstrated history of producing
accurate, timely reports meeting the strict standards set forth by the Fiat
Group.
Flexible and versatile -- able to maintain a sense of humor under pressure.
Poised and competent with demonstrated ability to easily transcend cultural
differences. Thrive in deadline-driven environments. Excellent team-building
skills.
|
·
Project
Management ·
Report
Preparation ·
Written
Correspondence ·
General
Office Skills |
·
Computer
Savvy ·
Customer
Service ·
Scheduling |
·
Accounting/Bookkeeping
·
Front-Office
Operations ·
Professional
Presentations |
PROFESSIONAL
EXPERIENCE
Communication: Reports/Presentations
·
Prepare complex reports for
the supplier recovery department at the third largest manufacturer of
agricultural and construction equipment in the world.
·
Author professional
correspondence to Suppliers, Plant Personnel, Field Service Reps, and
Dealerships throughout the world.
·
Conduct monthly conferences
with the heads of Supplier Recovery, Warranty Processing, and Global Campaigns.
·
Communicate the recovery
goals through Power Point presentations
·
Rapidly learn and master
varied computer programs; recently completed training in the CNH SAP system.
Technology
·
Review
warranty claims on a case by case basis focusing on trends in failure rates.
·
Regular training seminars
focusing on product knowledge.
Detail Mastery & Organization
·
Manage supplier
recovery for 241 global material suppliers.
·
Oversee spreadsheet
documentation of global warranty claims
·
Document trends and work
with Engineering for solutions
EMPLOYMENT HISTORY
360 Services International – New Holland, PA;
Supplier Recovery Denied Claims Specialist, 2008 to Present
Weaver Precast-- Ephrata, PA
Layoff Technician, 2003 to 2008
Speed Addiction – Lancaster, PA
Retail
Manager, 2001 to 2003
EDUCATION
Harrisburg Area Community College-- Lancaster, PA
Working towards a Business Administration Degree
|
·
Microsoft
Word ·
Microsoft
Excel ·
Microsoft
PowerPoint |
·
Visio
·
Microsoft
Access ·
Microsoft
Live Meeting |
145 Linda Terrace | Ephrata, PA 17522 | (717)
278-1109 | TZAMBUTO@MSN.COM
