Tracy Raffo was introduced to the challenging world of customer service when hired to participate in the Magic Kingdom College Program at Walt Disney World 26 years ago. After working for the Happiest place on Earth, she went on to work for several companies known for having the highest levels of customer satisfaction.
Her past employers include Southwest Airlines, known for it's Positively Outrageous Service and Saks Fifth Avenue, a company committed to excellence. The turning point in how she viewed delivery of customer service came about in 2000 working as a Guest Relations Manager for The Ritz-Carlton New Orleans. She was a member of the Pre Opening Team and was an integral part of the grand opening of the luxury hotel which was converted from a historic landmark department store.
Tracy currently works for Virgin America as an Inflight Team Leader. She was hired Pre-Launch of the airline and was selected to work Virgin's Inaugural flight form JFK to SFO in 2007, with her very famous, innovative founder on board, Sir Richard Branson.
Tracy brings a wealth of information to her workshops and seminars, revealing the secrets of how to deliver exemplary service and achieve the highest levels of guest retention and loyalty.
