Investigating Passenger Concerns Regarding Commercial Aviation Questionnaire:
1. How old are you?
18 years or younger 19 - 25 26 - 40 41 - 50 51 - 70 71 years or over
2. Are you male or female?
Male Female
3. How often do you fly?
Once a month or more A few times per year Once or twice a year Never or rarely
4. Do you tend to fly long haul or short haul?
Short haul Long haul Mixed
5. Do you work within the aviation industry? If so, please give details of position:
6. When flying please indicate your level of concern for each of the following:
Unconcerned Very concerned Technical failures 1 2 3 4 5 Passenger drunkenness 1 2 3 4 5 Turbulence and bad weather 1 2 3 4 5 Terrorist attack 1 2 3 4 5 Delays 1 2 3 4 5
7. Whilst flying, how well protected do you feel from terrorist threats?
Well protected Protected Neutral Unprotected Very unprotected
8. At what point during flights, if any, do you feel most concerned or anxious about the security of the aircraft?
Boarding Taxiing Takeoff Cruise Landing I don't ever feel concerned
9. How much safer would you feel if you knew that there was a trained armed air marshal on board?
Much safer A little safer Neither more or less safe Less safe Much less safe
10. How much safer would you feel if you knew that the pilots are firearms trained and possess weapons?
11. How protected do you feel the flightdeck door is?
Very well protected Quite well protected Slightly protected Not well protected Don't know
12. In terms of their likelihood, which of the following three scenarios cause you most concern?
Aircraft getting shot down during landing/takeoff Aircraft getting hijacked in flight Aircraft getting bombed in flight
13. Do you think that enough is being done to safeguard against aircraft terrorism?
Yes No Don't know
Please comment:
14. Have you ever witnessed an incident involving air rage?
Yes No
If so, please describe:
15. Are penalties against air rage offenders strict enough?
Too strict About right Not strict enough Don't know
16. Should airliners be alcohol free?
Yes No, but alcohol intake should be closely monitored No Don't know
17. Do you feel that aircraft operators/manufacturers would be wise to spend more on aircraft security?
18. Would you be prepared to pay increased airfares if the difference is invested in aircraft security measures?
19. Does your opinion of aircraft security differ between airlines?
If so, which airlines(s) would you regard as being safe?
20. Does your opinion of aircraft security change depending on the departure/destination airports?
If so, which airport(s) would you regard as being safe?
21. Have you noticed any improvements made to aircraft security since 9/11?
22. Do you think that future terrorist activity could ever cause another aviation related disaster on the same scale as 9/11?
23. Do you feel that the media exaggerates the dangers posed by terrorists to civil airliner travel?
24. Do you have any further information, comments or experiences regarding aircraft security?
25. If you are prepared to take part in a follow-up questionnaire please leave your email address in the space below:
Thank you for taking the time to complete this survey!
