Mood:  irritated

Yesterday did not go as planned. By the end of it I was crying, yelling, and throwing things. If I had thrown some profanities in there I could have sounded like Christian Bale. I was so upset over the matter that I didn’t sleep well last night so today I am a bit groggy and still a tad irritated.

As noted in yesterday’s entry…Carmine had called and said he was going to be late and tried to get me to reschedule. That wasn’t going to work for me so in the end I got him to agree to install my DVR during my appointed time frame. At 3pm I got a call from a guy named Waylon. He said the job had been handed over to him and his partner and they were on their way. He stated that this was for a relocate and I said no it was in install another cable since the tech said I needed two cables coming out of the wall. He stated that it wasn’t a problem and they would be at my place by 5pm.  I was a little annoyed because I had plans for my evening and they were suppose to be done with this by 4pm. But as long as I could get it installed I wasn’t going to complain.

The guys showed up at 5:15 and took one look at my wall jack and satellite and stated that they couldn’t do it. They said I needed a wall fish and they weren’t instructed to do that and for them to do it, it would cost me $99. I asked what the hell I paid $49 for and they just shrugged and said they would call the company. The woman said the order was for a relocated and that to have it installed would be $99. I explained to her that I had called the Tech to help me install it over the phone and that he told me that I needed two lines. HE was the one that put the order it and it wasn’t my fault that he putting it in wrong. I was told the install was to be $49 and that is all that I was going to pay. Since they screwed up I felt they should eat the costs. The woman on the phone disagreed so I said they could come and get the damn thing and I would be switching to DISH. She told me not to be hasty and tried to convince me that the money I saved with Direct TV would make up for the money I was having to shell out now. The installers and I both looked at each other like, “she honestly thinks I am stupid enough to believe that.” I told her that my mind was made up and that if I had been a new customer all of this would have been done for free. They needed to learn to take better care of their customers and hung up the phone. At that moment my PMS had kicked in full swing and I threw the phone and the remote across the room. Luckily they didn’t hit anything. I started crying and yelling at the installers who looked at that moment that they were fearful of their lives. Men have no clue what to do with a hysterical woman. One of the installers spoke up and apologized and said he wished he could figure out how to help me get this thing installed and told them to just go. He said I was making the right choice to switch to DISH because I would get everything installed for free and that they would even give me a free HD DVR. He even wrote out what I needed to ask for when I called DISH. It is pretty bad when the companies contracted employees tell you to go with another company.

So last night I filed a complaint with the BBB and today I plan to write a strongly worded letter to Direct TV and then tonight I will call DISH to see what they can offer me.

I did call Waylon back this morning and apologized and told him that it was a combination of things that had all just pushed me over the edge and I understood that it wasn’t their fault and thanked them for their help. He was nice about it and forgave me and laughed that he had a wife who could sometimes get that way too. He reassured me that I would be better off with DISH. We shall see.