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Ramblings of a Ranger
Wednesday, 11 April 2007
I should not be allowed to go to Lowes unsupervised
Mood:  hungry
Okay so this is a follow up to yesterday's entry. Sorry if there was some confusion while reading the entry. When I ran spell check it somehow deleted a whole sentence. I fixed it so now it should make more sense. LOL

Anyway...I took the blinds back to Lowes last night so that I could exchange them for 35" ones. Now remember that I need 35" inch blinds.

I get to the customer service counter and the woman, looking less than enthused, proceeded to try to help me.

CS: Can I help you?
ME: Yes I purchased these blinds yesterday and they are too small. I just need to exchange them for a larger size.
CS: What do you mean they are too small?
ME: They don't fit the windows. These are 34" and I need to get 35" instead.
CS: Did you measure your windows first before you bought them?
ME: Yes....sort of.
CS: Sort of?
ME: I measured the existing blinds instead of the window casing. Lesson learned.
CS: (Looking at me with disgust) Let me see your receipt.
ME: (hand her my receipt) Here you go!
CS: What is this?
ME: My receipt!
CS: This is an internet order.
ME: Yes I ordered them online to pick up here in the store.
CS: *sigh* Well this isn't a store receipt. The only thing I can do is issue you a store credit.
ME: Fine...whatever...just as long as I can get the size blinds I need.

She issues me a store credit which was put onto a gift card so I could go and get my blinds and pay for them at another register.

I head over to the blind isle and noticed there was a woman standing there looking at blinds as well. Fearing that she may take all the blinds in the size I needed, I rushed over and spotted 36" X 64". I grabbed 8 and threw them in my cart. Luckily the woman was looking for 31".

I then proceeded to the checkout lane and handed the woman my gift card. They were the same price as the original blinds I got so I was able to check out quickly.

I arrived at my car and started to put the blinds in the back. As I was unloading them from the cart I looked again at the dimensions. DAMN IT!!!! I need 35" not 36". *UGH!!!* So I loaded them back up in my cart and ran back inside the store.

I arrived back at the customer service desk.

CS: (looking at me with mixture of confusion and disgust) What can I help you with now?
ME: I did it again.
DS: Did what again?
ME: Bought the wrong size.
CS: *sigh* Receipt?
ME: (hand her my receipt) I really shouldn't be allowed in hardware stores unsupervised.
CS: I would tend to agree. (Disgusted look)
ME: Would you like me to return those blinds to the isle for you?
CS: Yes and this time make sure you get the right size? Would you like for me to send someone with you?
ME: No I doubt I will make the mistake a 3rd time. If I do then it is the universe telling me I don't need new blinds.

I smiled and headed back to the isle of blinds. I put the 36" back and got the 35". I triple checked each box.

As I headed out of the store I waved to the CS lady. She has no idea she will be seeing a lot of me. *giggle*

I managed to put up 4 of the 8 blinds last night and they fit nicely. Yay me!




Posted by md2/thenest at 11:38 AM EDT
Updated: Wednesday, 11 April 2007 1:23 PM EDT
Post Comment | View Comments (7) | Permalink | Share This Post

Wednesday, 11 April 2007 - 11:44 AM EDT

Name: Tanya

LMAO!!!! You are such a dork!

Why wasn't Lennie with you?

Wednesday, 11 April 2007 - 12:58 PM EDT

Name: Sis

Thank god no one's in the office because I laughed so hard I was in tears!! Awesomeness!

Wednesday, 11 April 2007 - 1:29 PM EDT

Name: Rebecca

Why is it that everyone think that Lennie needs to be with me when I make a purchase? LOL

I guess he was working late last night. I don't normally see him on Tuesday.

Wednesday, 11 April 2007 - 1:31 PM EDT

Name: Rebecca

It was pretty funny. Just imagine the looks I got in the parking lot from people who watched me bring them out to my car, unload them, then load them back up and take them back into the store.

Wednesday, 11 April 2007 - 1:46 PM EDT

Name: Bill

OMG!!! That was too much. Those poor people at Lowes have no idea no they?

You're too funny.

Wednesday, 11 April 2007 - 7:55 PM EDT

Name: Spongie

Nothing says "Quality customer service" than an employee who'll look at a customer with open contempt! :D

Thursday, 12 April 2007 - 8:05 AM EDT

Name: Rebecca

I have come to grips with the fact that there is no such thing as quality customer service. I was lucky they took them back.

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