Rajib R. Bhuiyan 9106 Springhill Lane, Apt #303 Greenbelt, MD 20770 (H) 301-345-1888 (C) 301-605-4296 rbhuiyan@umd.edu NETWORK ADMINISTRATION Objective Engineering, Management & Computer network professional skilled in all facets of desktop, network and client support seeks challenging management position within your dynamic organization. Offering experience in both computer technology, management and engineering, including a variety of desktop technology environments, operating systems and PC applications enhanced by ability to build customer rapport, troubleshoot and resolve technically complex issues. Profile • Considerable knowledge of the theory and practice of public administration and management analysis; statistical principles and proper computer applications; theory and objectives of administrative sub-specialties; commission history, policies and procedures; standard English and grammar usage • Implements the Capital Improvement Program through out Montgomery County • Develops and monitors the department operating budget • Skill in operation of micro-computer and computer terminal; user-friendly software and calculator • Ability to analyze complex problems, collect and analyze data related to problems and recommend effective resolutions; prepare concise and comprehensive reports; communicate effectively, orally and in writing, with commission officials and employees and with officials in other agencies and the private sector • Adept in installation of software and hardware; provide proactive support to ensure smooth flow of data and operations • Combines strong analysis, planning and organizational abilities with effective problem resolution and relationship management skills • Consistently ensure operational readiness of computers and peripheral equipment • Highly articulate and effective communicator; analyze user needs and deliver training content and level for specific end user requirements • Organized professional with exceptional follow-through abilities and detail orientation • Effectively prioritize a broad range of responsibilities to consistently meet deadlines • Practical knowledge and understanding of electrical and illuminating engineering principles, practices, techniques, and visibility requirements as applied to roadway lighting • Knowledge and understanding of roadway, structure, and development design plans • Ability to research, analyze, interpret and apply rules, regulations, and procedures and perform inspections to assure conformance with specifications. • Skill and ability in understanding technical engineering specifications • Knowledge of maintenance measures to insure continuous and effective operation of streetlights recognizing the needs and rehabilitation of street lighting at time of obsolesce Technical Toolbox • LAN / WAN • WINDOWS OS • UNIX • MVS / TSO • VM • MS-DOS • CITRIX • C++ • JAVA • Web Design • HTML • Adobe PhotoShop • Adobe PageMaker • Adobe Acrobat • Adobe Illustrator • WS-FTP • EWAN Telnet • MS Access • MS Excel • MS Project • MS Office • Explorer • Netscape • PeopleSoft • Lotus Notes • ITSM • Hansen • Slim • ProTrack • Performance Series • Crystal Report • Crystal Passage Education BS – Computer Information Technology University of Maryland Experience Dynamic, passionate, creative, dedicated, proactive computer/Electrical Engineering and Management Analyst professional with ability to clearly understand problems and find positive solutions through use of problem-solving skills, knowledge and consultation with other technical support staff. Willing to learn new skills to continue serving the best needs of the customer and the company. Management Analyst II 02/2006 – Present The Maryland-National Capital Park and Planning Commission Major Functions: Under direction, performs independently or as a management team member, professional management analysis of the highest difficulty or sensitivity, for the purpose of solving complex management problems and enhancing the effectiveness, efficiency of operations and productivity of the commission. Recommends organizational and functional changes. Performs other related duties as assigned. Specifics include: • Designs and conducts a wide variety of complex management studies dealing with diverse subjects to accomplish commission-wide objectives (e.g., productivity problems as related to people and systems or equipment such as telecommunications and develops methods and routines for collecting required data to achieve objectives) • Develops and implements the Capital Improvement Programs; Develops and monitors the department operating budget requirements for CIP Improvement programs. • Give management assistance and advice to commission managers to define and refine study objectives (e.g., design and prepare requests for proposals based on general guidance, determines appropriate project design and analytic techniques and develops methods and routines for collecting required data to achieve objectives) • Evaluates effectiveness of current programs and recommends methods for improvement in accomplishing stated objectives. • Conducts surveys, interviews and other research and collects, analyzes and evaluates raw data • Prepares reports and makes recommendations to enhance the effectiveness of organizational structures, management functions, administrative procedures and programs and policies • Presents and defends conclusions and recommendations to appropriate authorities • Provides advice and assistance to managers in commission departments in the resolution of “non-management-study” problems • Keeps abreast of and disseminates relevant new concepts in management theory, office automation and telecommunications that may apply to commission programs; makes recommendations for future commission-wide application/systems to achieve greater effectiveness of operation • Integrates computer applications into management studies and uses those applications to exchange information with other departments in solving management problems IT Support Associate 10/2001 – Present University of Maryland Major Functions: Provides moderately complex support for clients in the use of hardware, software, and network services. Specifics include: • Diagnoses, resolves and follows-through on problems, determines impact of proposed solutions • Designs, writes, tests, debugs, documents, and implements routine application; trains clients in the use of these applications • Conducts moderately complex information technology courses in a classroom setting • Installs software and hardware such as modems, workstations, and printers • Maintains and distributes software documentation, reference manuals, and training guides • Assists in the installation troubleshooting, testing maintenance and design of communications systems such as data, voice, video, and networks • Performs standard preventive maintenance and simple repairs or arranges for the repair of computers and peripherals; load and unload media • Run system backups and restores data; posts and updates logs • Maintain equipment and monitor physical environment to ensure peak performance • Serve as liaison between departments to increase operations staff awareness and knowledge of systems; reduce response time in resolving critical problems with IBM and HP mainframes IT Manager / Sr. Inspector 02/2006 – 3/2007 Virginia Department of Transportation Major Functions: Direct and perform the gathering, analysis, and consolidation of electronic data. Specifics include: • Maintain active communication with clients to manage expectations, ensure satisfaction, make sure deadlines are met, and lead change efforts effectively • Design data entry screens, perform data quality control, develop database reports and user interfaces, and normalize relational data. • Constant interaction with a senior project manager, functional area manager and exchanging of information with members of different teams • Prepares reports at the request of upper management to fulfill managers monthly reports • Combine and create high performance relational databases such as Microsoft Access and Excel • Manage and update existing database to make the gathering of information user-friendly for other non-technical department • Supervises, lead and train VDOT employees in the aforementioned activities • Work with management consulting teams to implement controls in new systems deployment • Ensure operating systems and software applications versions are current • Assure that systems being implemented are consistent, established standards for user interfaces and that they support corporate overall goals Electrical Engineering Technician 12/2004 – 3/2006 District of Columbia Government. (DDOT-TSA) Major Functions: Assists in development of plans and specifications for electrical illuminating projects of a relatively conventional and/or limited nature or for a portion of a large project requiring the application of background data, and the interpretation and use of precedents. Specifics included: • Knowledge of roadway lighting hardware, devices and light sources such as: types of poles, bracket arms, bases and foundations, electrical circuits and controls (series and multiple circuits, transformers, protective devices, ballasts, time and photo-electric control switches) and types of lamps and their characteristics (efficiency, life, lumen output, auxiliary requirements, physical size and shape, color renditions, effects of temperature) • Assists in the preparation of designs and specifications for lighting and relighting of major arterials, residential streets, and alleys in the District of Columbia. • Prepares specifications for various lighting equipment purchases for use in new installations and for maintenance purposes, including specifications features that could improve the performance of existing equipment. • Responds to public inquiries regarding street alley light repairs and maintenance and answers questions regarding the Department’s street and alley lighting practices and policies • Attends preliminary meeting with consultants and contractors prior to initiation of electrical lighting portion of the plans, designs and specification • Perform inspection of electrical or street lighting installation in public spaces and streets • Meet in the field with contractor to correct the dispute of the work • Verifies PEPCO billings for all construction authorized under streetlight work orders, and resolves charge irregularities with PEPCO officials • Performs other related duties as assigned IT Helpdesk Coordinator 07/2005 – 08/2005 University of Maryland Major Functions: Provided moderately complex support to the customers of the OIT Help Desk including faculty, staff, and students of the university: • Provided direct end-user support to assist with the Windows, Macintosh, and Unix computing platforms, standard productivity applications, the Internet, networking, and a wide range of university administrative applications • Responsible for all aspects of the customer relationship, from initial contact through troubleshooting and research to final problem resolution • Promoted security issues, including SSH, SSL, TLS, PGP and related matters • Used problem-tracking software to assign, track and escalate problems, and communicate with customers using all appropriate communication modes • Support is provided over the telephone, on a walk-in basis, and by e-mail • Reset client password in mainframe, LDAP, and web environments • Received incoming calls to populate ITSM based ticketing system Management Coordinator 9/2000 – 10/2001 Verizon Major Functions: Supported mainframe computing, networking, web based and software applications in a help desk environment. Specifics included: • Provided technical support via telephone for over 100,000 clients • Coordinated with NT and UNIX administrators and application support teams to troubleshoot and resolve client problems • Assisted in maintaining support documentation • Received incoming calls to populate Lotus Notes based ticketing system • Reset client password in mainframe environments Computer Lab Assistant 3/1999 – 10/2000 University of Maryland University College Major Functions: Monitored NT/Windows 95/2000 based networks, Integrate NT Servers, NT Workstations, and Windows 95/2000 with Novell NetWare. Specifics included: • Connects PCs to networks • Solved application problems and monitored printer problems • Installed and configured MS-DOS, Windows 95 and NT • Assisted users with applications / software and in-house client / server problems
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