Bennie V Crowell
1233 Old Town North Dr, Indianapolis, IN 46260
(317) 571-9591 bvcrowell@localgenius.com
http://www.cs.iupui.edu/~bcrowell/n307/resume/
EMPLOYMENT OBJECTIVE
PC Systems Analyst/Technical Writer in a project-oriented high-tech environment where my exceptional hands-on microcomputer expertise and technical writing/document management skills can add value.
KEY STRENGTHS AND SKILLS
* Outstanding hands-on PC Analyst - Configuration - Testing - Deployment - Operational Support
* Accomplished Technical Writer - FDA experience in a GxP environment with strong process and system validation experience - Microsoft Solutions Framework, IEEE Registration, end-user docs
* Extraordinary grasp of accepted test methodologies - Including: exploratory, regression, end-to-end, unit, integration, stress, QA /QC and acceptance testing
* Very capable user of Rational Suite Enterprise project integration/best practices software tools
* Skilled Oracle Database Operator - SQL queries, materialized views, database creation/configuration
* Certified Windows 2000 Administrator - Network Services Group
* Experienced UNIX power user (Sun Solaris) - File/directory management, Shell scripts (Bourne, Korn)
* Proficient with HTML including use of Cascading Style Sheets
* Familiar with Java applet code syntax and use - Classes, methods, constructors
* Knowledge of system development lifecycle from conception and requirements gathering, through deployment and tier-3 support
* Talented communicator with strong public speaking and presentation skills
PROVEN RESULTS
* Successfully coordinated department upgrade to Windows 2000 with minimal down-time
* Delivered large-scale electronic data management project test artifacts ahead of schedule
* Supervised integration testing lab and implemented recognized test methodologies which improved quality of deployed systems
* Trained and mentored test analysts and lab technicians which improved team productivity
* Effectively documented computer platforms which resulted in compliance with federal guidelines
* Authored application/on-line help system and end-user documentation for e-Commerce web application under tight deadlines
* Administered Novell Wide Area token-ring Network for eight years and developed/integrated relational database applications in-house, saving thousands of dollars and increasing overall company efficiency
RECENT WORK EXPERIENCE
* Systems Test Analyst/Technical Writer Lilly contractor (Volt) (6/2000 - 2/2002)
* Technical Writer/Network Analyst Kelly Technical Services (5/1999 - 6/2000)
* Project Lead/Senior Integration Engineer Sylvan Prometric (6/1997 - 4/1999)
* IT Systems Administrator/DBA The Driggs Corporation (1991 - 1997)
EDUCATION AND TRAINING
* Pursuing Bachelor of Science - Informatics
(Study of the human side of technology and how to help companies integrate new technologies in the workplace.) Purdue University at Indianapolis
* Bachelor of Arts - Christian Ministry Family Bible Institute 1982
* Associate of Arts - Broadcast Communications Broadcasting Institute of Maryland 1975
MEMBERSHIPS
* Project Management Institute
* Society for Technical Communication
* Software Program Managers Network
