Damian Alvarez
7001 West 35th Avenue Unit 117
Hialeah, Fl 33018
(305) 698-3091
Email: damian228@hotmail.com
Professional Objective:
To secure a technical support position that will allow me to utilize my intensive hands-on and troubleshooting experience.
Education:
ITT Technical Institute, Miami Fl. Associates of Science Degree (09/02). Information Technology/Computer Network Systems.
Two year program with a final GPA of 3.67
Academic Honors Award and Best IT-CNS Senior Project Award.
Course consists of 50% theory and 50% hands-on experience.
Summary of Skills:
_ Over three years of customer service experience; providing high quality of service and meeting
cusmers expectations.
_ Excellent communication skills in both English/Spanish.
_ Able to complete more than one task at the same time.
_ Excellent learning skills along with great adaptation abilities.
_ Advance computer hardware and software troubleshooting.
_ Advance computer peripheral troubleshooting.
Computer Software Skills:
Operating systems:
Windows NT, Windows 98/2000, Windows XP Home/Professional, DOS, Red Hat Linux, Novell
Software Applications:
(Installation, troubleshooting and utilization). Microsoft Office - Word, Access, Excel, PowerPoint, Front Page, Project, Visio. Visual Basic 6, Cold Fusion Server and Studio, Windows NT Server applications, along with network maintenance and management software.
Programming Languages:
Visual Basic, useful concepts of SQL, HTML, and CFML.
Protocols:
TCP/IP, DNS, X.25, Frame Relay, and ATM.
Networking:
Design, manage, configure, and troubleshooting of LAN, WAN that uses any of the protocols available in today’s technology.
Computer Hardware:
Installation, up-grading, and troubleshooting of workstation components along with network equipment such as Routers, Servers, etc. Installation and troubleshooting of peripherals.
Work Experience:
New Style Auto Sales, Miami, Fl. Car Salesman (12/1999 – 6/2002).
Increased company sales and demonstrated impeccable ability to deal with various responsibilities.
The Answer Group, Inc (TAG). Fort Lauderdale, Fl. Technical Support (7/2002 – Present).
Used multitasking abilities to troubleshoot and solve customer’s problems from TAG’s Gateway account. Using their tools and procedures to find a solution to any problem a customer may encounter be it computer hardware, software, or peripherals related.
REFERENCES AVAILABLE UPON REQUEST
