300 Cirby Hills Drive Apartment #132 
Roseville, CA 95678
(916) 788-9635
kellyshaffer@eudoramail.com
HIGHLIGHTSDegree in Computer Science
5 years experience as an Information Technology professional
Detail-oriented and versatile with remarkable organizational abilities
Strong analytical skills
Experience in Project Management and Team Leadership
Databases
Access,
Approach, Oracle
Hardware
PCs, Terminals, Peripherals
Platforms
Windows (95, 98, 2000, NT, XP), MAC (8.6, 9.0, X), UNIX
Software
MS
Office (Excel, Word, PowerPoint), MS FrontPage, MS Exchange, Lotus (Notes,
|
PNC Bank |
Pittsburgh
, |
| Electronic Commerce Operations Team Leader |
08/2002 – 06/2003 |
Supervised, motivated, and evaluated the performance of 5 Electronic
Commerce Operators
Provided continuous training and daily supervision of all team members
Established a new system for daily functions’ assignment including
exchanging duties, alternative work arrangements (AWA), rotating twilight
support schedule, and compulsory training based on requirement
Ensured that all problems were resolved in a timely manner and followed
through on production problems to resolution
Worked with Product, Sales, Client Services, MIS, Quality Assurance,
Implementations, and Senior Management regarding significant client issues
and new product development
Training included HIPAA Validation, Workplace/Leadership Development,
EDI Standards, EDI/CPY Collection and Disbursement
| ACH Implementations Technical Project Manager |
10/2001 – 08/2002 |
Developed strategic plans to
address competitive advantages, operational necessity for upgrades of our
internal software, action plans, and departmental procedures
Implemented Access Databases
with GUIs for tracking, reporting, testing, and problem analysis of projects
Applied JCL, Perl Scripting, and CICS knowledge for development of
projects
Organized implementation of PNC’s sensitive, high-profile ACH clients
Researched, proposed, and planed rollout of new technology for PNC Bank
including client requested encryption software packages Descrypt and PGP
(Pretty Good Privacy)
| ACH Implementations Project Coordinator |
04/2001 – 10/2001 |
Directed standard and non-standard implements of inbound and outbound
transmissions from requirements analysis/definition to design, development,
integration, test, and turnover to live production
Enabled process improvements and increased efficiency through new
procedures and work models
Training included NACHA Standards and Rules changes, ACH Origination
| ACH Services QA Tester |
08/2000 – 04/2001 |
Accountable for risk oversight management and contingency planning
Developed Business Continuity Plans for each division of the ACH
Department
| Ripple Effects Interactive | Pittsburgh
, |
Software Engineer Intern | 05/2000 – 08/2000 |
| University
of |
Pittsburgh
, |
C.S. Department TA | 08/1999 – 05/2000 |
| Computer Associates | Network Services Intern | 05/1999 – 08/1999 | |
| University
of |
Pittsburgh
, |
Computing Lab Assistant | 04/1998 – 02/2000 |
Bachelor
of Science in Computer Science
Minor in Mathematics
August
2000
EDI,
ACH, Payroll, Project Lead, Project Management, Business Analyst,
Programmer-Analyst, IT, Software Engineer
