Summary

Professional Experience

CCC Information Services, Chicago, IL
January 2004-Present
Instructional Designer / Account Manager, Internal Training Team

• Wrote web pages, instructor guides; student manuals; job aids; quizzes; performance checklists; and tests using best practices and branding guidelines. Course formats consisted of Accelerated Learning, web-based, classroom-based and Centra courses.
• Collaborated with subject matter experts and multidisciplinary teams to create lessons that communicated well to trainers and ensured learning transfer for internal and external students.
• Produced and presented a course every six weeks for the past 18 months. All courses for internal staff were finished and delivered prior to software release and then branded for external training audiences.
• Designed and developed first web site for Internal Training Team using Macromedia Dreamweaver and Flash.
• Created two MS Access databases to enhance group accountability for time tracking, charge-backs, and class rosters.
• Presented at CISPI Best Practices Workshop, fall 2004, for course design, development, and Level Three evaluation project.
• Developed project plans that featured multiple contingencies. Communicated project plans to department leadership and to multidisciplinary teams for the purposes of activity coordination, planning purposes, and resource sharing.

TELLABS, INC.,Bolingbrook, IL
 2000-2003
Senior Instructional Designer, Product Training

• Prepared learning objectives; identified prerequisites; defined content; and selected activities for internal and external students.
• Produced courses within ISO 9000 quality and branding guidelines. Worked with other senior team members to enhance and document team ISO guidelines.
• Coached instructors to identify and use instructional requirements, options, and strategies. Collaborated with subject matter experts to create lessons that communicated well to Tellabs trainers and ensured learning transfer for Tellabs students.
• Lead a five-member team formed to expand distance learning beyond WBT. Created job aids for trainers and developers outlining tips for converting legacy courses into WBT, Citrix, WebEx and multi-format courses.
• Monitored and developed technical training for Tellabs personnel—both on a collaborative and sole contributor basis. Design and early development were sometimes done without access to labs, hardware, software, or subject matter experts.

ACS TECHNOLOGY SOLUTIONS (The Cara Group), Oak Brook, IL
1999-2000
Senior Staff Consultant

• Designed, authored, and edited documents and courses for a variety of clients, including an international benefits management company; national bank training group; and an Internet real estate company.
• Wrote 50% of rapid prototype pages for a client’s web-based benefits administration industry. These 2000 full-content templates reduced web production time from 16 to 4 weeks for each project.
• Produced web pages in XML format, allowing page content to change based on login profile.

System Software Associates, Chicago, IL                                                                  
Senior Instructional Designer 1997 – 1999 and Technical Writer 1988-1990

• As Senior Instructional Designer (1997 - 1990), wrote combined instructor guide/student manuals; job aids; and certification tests for ERP manufacturing and financial software applications on IBM AS/400 and S/38 platforms.  
• As Courseware Incident Administrator, responded to all emails regarding courseware quality in a manner that built client relationships, ensured continued feedback, and built ongoing quality improvement for courses.
• Taught a technical train-the-trainer session and a publication styles workshop for external consultants.
• As Technical Writer (1988 - 1990), wrote client manuals and online Help Text for two releases of business, inventory, and manufacturing software.

Stranco (US FILTER Stranco), Bradley, IL                                                                        
Systems Project Manager/Trainer 1994-1997 and Technical Writer 1991-1994

• As Systems Project Manager/Trainer (1994-1997), coached a team of five managers in analyzing computer needs and modifying office procedures and applications during computer system implementation.
• Analyzed, designed, wrote, and facilitated training for computer applications and quality program in instructor-led and CBT format.
• Evaluated results of training based on student job performance.
• Installed client software, assigned user rights, performed server and LAN backups and restores, and customized enterprise applications and databases using Computer Assisted Software Engineering (CASE) tools.
• As a Technical Writer (1991-1994), created user manuals, job aids, and marketing brochures for a variety of products manufactured at Stranco.
• Produced first CBT courses used by Stranco.
• Established modularized manuals to match configurator-based product line and reduce production time for make-to-order manuals by 75%.

Education and Training

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