In order to be considered for any Client Care Center position you need to fill out this page
completely, please take your time and be thorough. Incomplete responses
will not be accepted. Candidates considering the Roto-Rooter
Dispatcher position should contact us at the information provided on the
previous page titled "Careers", DO NOT complete the questions below, your
application will not be reviewed! Call Center Candidates ONLY!!Roto-Rooter Client Care is an equal opportunity employer!
Which position are you applying for?
(REQUIRED)
The following link will take you to the typing test you will be asked to take if you are selected for an interview. Please go to this page
and follow the instructions below? Once you've completed your test,
please put your results in the field below.
2. You will be prompted to enter your time, lesson # and skill,
please select these choices:
"Set Timing" = 5 min, "Lesson #"
= Lesson 14, Review #4 and "Skill Level" = MEDIUM
3. You are now ready to take the test, when you're 5 minute
session has concluded it will automatically take you to the results page
or you can click "stop".
4. Click "Print Results" , bring this sheet with you to your
interview, you will not have to take the typing test at the time of your
interview and the results will be placed in your file. If you do
not have print capabilities, that's OK, you will just have to take the
typing test again at the time of your interview.
5. From the Results Page, hit your browsers "Back" button and
select your results from the options below.
Are you currently employed?
YES
NO
Most Recent Employer/Current Employer
Name
Start Date End Date
Address Wage
Phone Reason For Leaving
2nd Most Recent Employer
Name
Start Date End Date
Address Wage
Phone Reason For
Leaving
Are you fluent in any other language(s)?
YES,
Language
NO
On a scale
of 1-10 (with 1 representing no knowledge and 10 representing expertise),
rate yourself on the following topics by selecting your skill level after
the appropriate characteristic:
Ability to work in a team
Basic plumbing knowledge
Ability to work independently
Listening skills
Phone communication skills
Ability to adopt a customer perspective
Ability to work under pressure
Technical aptitude
Microsoft Word
Writing Skills
Microsoft Outlook
Ability to manage multiple assignments at once
Communicate with all levels of management
with ease
Initiative
Keyboarding speed and accuracy
Organizational skills
Decision-making capability
If hired you
would be assigned to work one of three shifts, 6am-2:30, 10a,-6:30 and
2:30pm-11:00 if asked to work a different shift then the one assigned,
could this be a problem for you short or long term?
NO
YES, Please explain:
What are
you looking for in the way of pay?
"CLIENT CARE AGENT" APPLICANTS-ONLY:
Q. What is your
personal definition of "customer satisfaction"?
Q. Define in your own
words what is meant by “sense of urgency” and give an example of
how a sense of urgency applies to a customer service position.
"TEAM LEAD" APPLICANTS-ONLY:
Q. If you
could build the ideal team, for which you'd lead, what 6 qualities would they
possess?
1.
3.
2.
4.
5.
6.
Q. Of the 6 qualities above, which do you feel is the most important
when having a strong team?
Q. The 8 call center stats/metrics below generally give a good
synopsis of the call center's performance when they are interpreted
together. Different centers use a combination of these stats to help
calculate their level of performance. Pick 3, that you are familiar
with, define them and describe why they are important and what role they
have in gauging a call center's performance.
1. Service Level (SL)
2. Percent Abandoned
3. Cost Per Call 4.
Scheduled Staff to Actual
5. Average Handling Time (AHT)
6. After-Call Work (ACW)
7. Average Speed of Answer (ASA) 8.
Conversion
Q. Define Quality Assurance and explain why it is
important in the call center environment.
Q. What characteristics set you apart from other Team Leaders in
your field? Why should we hire you?
Resume (if available: you may also
fax it to the number provided on the home page or bring it with you if
contacted for an interview)
Please "cut and paste" your resume in the space provided below:
Contact Information
Thank you for taking the time to complete this
application!
After receiving the information you provided us, we will carefully review
each application. We will be contacting you shortly, if you meet the
criteria we are looking for. All applications will be kept on file for
90 days. It is not necessary to apply, using this application, more
than once within that time frame. Roto-Rooter Client Care is an equal
opportunity employer!
What is the best time to contact you at?
AM
PM
ANY
Additional information:
Name
Address
Telephone
(REQUIRED)
Cell Phone
E-mail
**
** ONCE YOU CLICK SUBMIT, YOU WILL
HAVE AN OPPORTUNITY TO PREVIEW YOUR ANSWERS. IF YOU WOULD LIKE TO
MODIFY A FIELD CLICK "RETURN TO FORM" AT THE END OF THE PAGE AND YOU WILL BE
DIRECTED BACK TO THE FORM.
