PROFILE
• Excellent managerial and leadership skills
• Ability to delegate and follow-up assigned task
• Great at conforming to be communicative and organized in a professional manner
• Strong at performing tasks on an exemplary level

PROFESSIONAL EXPERIENCE
Love’s Corporation at Arby’s, Waller, TX July 2002 - present
Assistant Manager
• Supervising a crew of 15 full-time Arby’s employees on 4 to midnight shift; solely responsible for cash receipts and nightly deposits
• Coordinated projects and methods to meet weekly goals of $25,000
• Engage in perfecting the level of customer care by training employees proper techniques and correct methods of customer service
• Communicate with home office and different distribution companies to maintain store requirements
• Perform daily and weekly inventory for maximizing efficiency in food cost
• Travel to opening restaurants to assist in employee and management training

Kade’s Corporation at McDonald’s, Hempstead, TX August 2001-April 2002
Front-End Manager
• Prepared store for closing for exemplary service for next day’s opening
• Balanced and performed daily deposits for maximum profit proficiency
• Supervised a crew of 10 full-time employees on the evening shift
• Designed and commenced new promotions in correlation to gain more profit

Vartec Telecommunication, Dallas, TX Summer 2000
Collector / Collections Department
• Received 100+ inbound calls from long-distance servers to critique account
• Collected and arranged methods of payments on an exemplary level
• Consolidated escalated customers to a controlled conversation for payment instructions

EDUCATION
Prairie View A&M University, Prairie View August 1999
Bachelor of Foreign Languages and Communications, Majoring in Communications, Minor in Business Information Systems
• Specific related course work: Communication Management, Business Communications, Comm. in Technology, Public Relations, Data Comm