Advanced Skills
§ Windows 95-98, Window ME, Windows 2000-XP Configuration
§ Apple OS8-OS10x Configuration
§ Network configuration and troubleshooting
§ Certified Network Technician
§ Actively perusing windows 2000 server certification toward MCSE/MCSA certification
Beginning Skills
§ PCI installation and configuration
§ Html code
§ Network topologies
§ Active directory terms and administration
Experience
Technical Support Engineer
Convergys Corporation, 2001- Present Hazelwood, MO
§ Provide technical support for Southwestern-Bell DSL.
§ Assist customers with the installation of network interface cards.
§ Handle escalated emails from unsatisfied customers.
§ Handle escalated issues from other technicians.
§ Resolve customer connectivity issues regarding line provisioning.
§ Troubleshoot Windows 95-ME, Windows 2000-XP and Apple OS8-OS10x platforms.
§ Document customer information and support issues.
§ Recognized for excellent performance and attendance.
Telemarketing Sales Representative
Apac Company, 2000-2001 Alton, IL
§ Made outbound service marketing calls to customers.
§ Handled customers with care and understanding.
§ Constantly reached and exceeded the clients’ sales goals.
Education
American Intercontinental University Buckethead, GA
Bachelors of Information Technology
§ Expected graduation: 2/7/2004
§ Current student GPA 4.0/4.0, Deans List
§
The National Deans List Award 2002-2003
Sanford-Brown College Hazelwood, MO
Associates of Science in Network Technology, 2001
§
The National Deans List Award 2001-2002
