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Julius Brown's Resume
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Julius Brown

1125 Easton, Alton, IL 62002 ● Juliusrichardbrown@hotmail.com

 Technical Summary


Advanced Skills

§         Windows 95-98, Window ME, Windows 2000-XP Configuration

§         Apple OS8-OS10x Configuration

§         Network configuration and troubleshooting

§         Certified Network Technician

§         Actively perusing windows 2000 server certification toward MCSE/MCSA certification

 

Beginning Skills

§         PCI installation and configuration

§         Html code

§         Network topologies

§         Active directory terms and administration


Experience

Technical Support Engineer

Convergys Corporation, 2001- Present                                        Hazelwood, MO

§         Provide technical support for Southwestern-Bell DSL.

§         Assist customers with the installation of network interface cards.

§         Handle escalated emails from unsatisfied customers.

§         Handle escalated issues from other technicians.

§         Resolve customer connectivity issues regarding line provisioning.

§         Troubleshoot Windows 95-ME, Windows 2000-XP and Apple OS8-OS10x platforms.

§         Document customer information and support issues.

§         Recognized for excellent performance and attendance.

 

Telemarketing Sales Representative

Apac Company, 2000-2001                                                                   Alton, IL

§         Made outbound service marketing calls to customers.

§         Handled customers with care and understanding.

§         Constantly reached and exceeded the clients’ sales goals.

Education

            American Intercontinental University             Buckethead, GA

Bachelors of Information Technology

§         Expected graduation: 2/7/2004

§         Current student GPA 4.0/4.0, Deans List

§         The National Deans List Award   2002-2003

 

Sanford-Brown College                                                Hazelwood, MO

Associates of Science in Network Technology, 2001

§         The National Deans List Award   2001-2002

 

 



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