Annual Assessment Plan Facilities
Functions, Operations, Services, etc.	Assessment Focus	Intended Outcomes.	Assessment Procedures	Assessment Criteria
Building Maintenance Building Maintenance Building Maintenance	Efficiency Efficiency/Effectiveness Constituent Satisfaction	1. The Facilities Services department will respond to maintenance requests in a timely manner. 2. Facilities Services employees will complete requested maintenance on schedule. 3. Students, faculty and other constituents will report a high level of satisfaction with services provided by Facilities Services employees.	Staff will review automated department logs to determine time elapsed between maintenance requests and initial responses. Staff will review automated department logs to determine time elapsed between job inception and job completion. Department staff will send a spring satisfaction survey to individuals in areas utilizing maintenance services in 2008-09. Institutional Research will process completed surveys and develop a report of survey findings.	The department will respond to at least 90 percent of maintenance requests within two business days. At least 90 percent of requested work will be completed on schedule. At least 80 percent of survey respondents will report a high level of satisfaction with services provided.