Facilities Services Assessment Plan Statement # 1
Intended Outcome # 1. The Facilities Services department
will respond to maintenance requests in a timely manner.
Operation: Building Maintenance
Assessment Focus:
Efficiency
Assessment Measures and Techniques. Staff will
review automated department logs to determine time elapsed between maintenance
requests and initial responses.
Assessment Criteria/Expected Results.
The department will respond to at least 90
percent of maintenance requests within two business days.