Facilities Services Assessment Plan Statement # 1


Intended Outcome # 1.  The Facilities Services department will respond to maintenance requests in a timely manner.



Operation: Building Maintenance                    Assessment Focus: Efficiency




Assessment Measures and Techniques.  Staff will review automated department logs to determine time elapsed between maintenance requests and initial responses.



Assessment Criteria/Expected Results.  The department will respond to at least 90 percent of maintenance requests within two business days.