Annual Assessment Plan

Administrative Departments & Educational Support Services


Department:  Financial Aid               Academic Year:  2008-2009


Completed by:  Debberin Tunsil                   Date:  October 30, 2008


1.  Mission Statement:  To assist students in the financial aid process and to provide funding to eligible students in paying college costs.








Intended Outcomes


Assessment Measures


Performance Criteria/Expected Results

Related Strategic Plan Goal

Evaluation and Planned Actions

Use of Results

(Close the Loop)

Students requesting assistance from the Financial Aid Office will be able to successfully complete the FAFSA on the Web process.

A list will be maintained in the Financial Aid Office to track the process.

100% accuracy for these students

Goal #4



Students requesting financial aid assistance will report they are satisfied with the services received from the Financial Aid Office staff.

Evaluation card

80% satisfied with services provided

Goal #4



NOTE: assessment should focus on effectiveness, efficiency, constituent satisfaction, or impact on functions, services, processes or student learning.