Department:  Technology                 Academic Year:  2008-2009


Completed by:  Mike Davis              


1.  Mission Statement: 








Intended Outcomes


Assessment Measures


Performance Criteria/Expected Results

Related Strategic Plan Goal

Results and Planned Actions


(Close the Loop)

Implement the Refresh Plan to replace out-dated computers and servers with the latest hardware and software technology.

Outdated computers and servers will be replaced for students and staff.

All computers and servers at least 5 years old will be replaced annually.



Students have access to the latest technology to enhance learning in the classroom and support completion of course assignments. Support staff are able to serve student needs more efficiently.

Video conferencing sites will be staffed with a production assistant.

Production assistant hired for each video conferencing site.

One production assistant will be hired for each site each semester.



The production assistant manages all equipment requirements and proctors tests at the video conferencing sites. Faculty are able to increase the availability of course offerings through video conferencing leading to increase in student enrollment.

The demand for college provided computers for student use will decrease due to the availability of wireless technology on campus.


The number of computers provided for student use will decrease.

Baseline criteria will be determined using the results from this assessment.



Wireless technology allows students to use personal computers anywhere on campus, including the classroom. 

This should lead to decrease in demand for college provided computers for students.

NOTE: assessment should focus on effectiveness, efficiency, constituent satisfaction, or impact on functions, services, processes or student learning.