Program: Patient Care Technician

Academic Year: 2008-2009 Completed by: Abraham Pallas Date: December 4, 2008

*Mission: The mission of the Patient Care Technician program at Lake City Community College is to prepare students to be employed in one of the following fields: nursing assistant, home health aide, patient care assistant, phlebotomist, EKG Aide, or patient care technician.

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Intended Outcomes (Program Outcomes/Goals)	Student Learning Outcomes (Core Skills and Objectives)	Assessment Measures	Performance Criteria/Expected Results	Evaluation & Planned Actions	Use of Results (Close the Loop)
Perform Patient Care Procedures, to include those responsibilities typically assigned to Certified Nursing Assistants in a hospital, nursing home, or long-term care facility.	Graduates will demonstrate program competency on the licensure exam.	CNA or phlebotomist exam results.	Seventy five percent (75%) of graduates who sit for a licensure exam (typically CNA or phlebotomist) will pass on their first attempt.
Demonstrate legal and ethical responsibilities specific to the healthcare occupations.	Students who complete one or more certificates will be employed in the field within six months of graduation.	Student surveys and student contacts indicating employment.	Ninety percent (90%) of responding students will report that they were employed in the field within six months of graduation.
Demonstrate employability skills as they relate to the healthcare professional, including conducting a job search, acceptable work habits, and resume writing or higher level.	Graduating students will report satisfaction with the program.	Student satisfaction surveys which are administered at the end of the end of the Patient Care Assistant and Patient Care Technician courses.	Eighty percent (80%) of the returned PCA, phlebotomy, and PCT graduate Surveys will demonstrate program satisfaction at an above average or higher level.