Annual Assessment Plan

Administrative Departments & Educational Support Services

Facilities Department

Department mission statement:

The Facilities Department at Lake City Community College exists to provide the physical environment needed to enhance to College mission and to plan and execute adequate resources for future needs.

Work Center : Operations Academic Year: 08-09

Completed by: Ken Edenfield Date: October 30, 2008

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Intended Outcomes	Assessment Measures	Performance Criteria/Expected Results	Related Strategic Plan Goal	Evaluation and Planned Actions	Use of Results (Close the Loop)
Facilities department will address complaints and/or correct problems related to overall campus cleanliness in a timely manner.	Email-log date of complaint via work order program; turn around time of correcting problem, personal contact; return email of completed job via work order program	Turn around of complaint within 5 days	(4) 4.3 (4) 4.5	Achieved 1 day turnaround on custodial related complaints. Will continue to track complaint reconciliation.	To validate efficiency of GCA custodial contract.
Mail Custodians will have access to daily expenditures.	Daily balancing through budget manager	All mail and shipping budgets updated in 24 hours.	(4) 4.3 (4) 4.4 (4) 4.5	Outcome was not achieved due to Banner System conversion. Will assess the outcome in 09-10.	Allows departments better allocation of department resources.

NOTE: assessment should focus on effectiveness, efficiency, constituent satisfaction, or impact on functions, services, processes or student learning.