Department:  Advising & Student Services              Academic Year:  2009-10


Completed by:  Maggie McLaughlin                      Date:  September 22, 2009


1.  Department Mission Statement:   








Intended Outcomes


Assessment Measures


Performance Criteria/Expected Results

Related Strategic Plan Goal

Evaluation Results

Planned Actions


Students will report increasing satisfaction with advising services. 

 Student Satisfaction Survey

90% of students surveyed during open registration each semester will report good or higher satisfaction




All first semester students will participate in the development of an educational plan.

Student Educational Plans

100% of pilot group (40 first semester students) will have an educational plan on file by mid-semester




Registration in the Dual Enrollment program will increase each semester.

Dual Enrollment student registration data

Registration data will show a 10% increase each semester




Student use of the Career Center will increase each semester.

Career Center Sign-in sheets

will show a 10% increase each semester




Minority student registration will increase each semester.

Minority Student Enrollment data

will show a 5% increase each semester




NOTE: assessment should focus on effectiveness, efficiency, constituent satisfaction, or impact on functions, services, processes or student learning.