1. List and explain the 5 steps required to develop an information technology strategic plan

• Develop the business strategy

• Identify information technology strategies

• Analyse the information technology strategies

• Select the most appropriate information technology strategy

• Develop a plan to implement the information technology strategy

2. Why should you plan for new technology?

    Problems are always a possibility particularly when introducing new technology because the technology and

    information systems are complex, so they requires careful planning to assure success

3. What is a SWOT analysis?

• Strength - the things the organization is good at

• Weaknesses - the things the organization can improve on

• Opportunities - advantage that can be gained from the external environment

• Threats - forces that can adversely affect the business

4. What does it mean to gain a competitive advantage through the use of information technology?

    Business organizations are continually seeking to increase profits, increase market share and reduce cost.

    The environment in which business operates is extremely competitive and this trend is certain to continue

    with the effects of globalisation.

5. Identify and describe briefly three application of information  technology that are likely to be important

    in the future.

    Voice recognition - recognise and translate speech

    Video conferencing - face to fact meetings over a log distance

    Mobile computing  through use of WAP(mobile phone)

    Wireless Network - wireless, digital home network system through electronic appliances

6. Describe five sources of information about new technology.

1. Consultants: They are experts in IT

2. Suppliers: Suppliers of IT and services make know what is or will be available

3. Contacts: Other people, may be Colleagues, fellow students, Professional Organization fellow

4. Publications: Newspapers, Trade Journals, Computer Magazines

5. Internet: All companies now provide Information about their products and services online

7. Identify seven criteria for selecting new information technology products and services.

1. Functionality

2. Net benefits

3. Security

4. Growth

5. Delivery time

6. Software and hardware environment

7. Support

8. What information should be in an implementation plan?

1. Timing

2. Tasks

3. Resources

4. Schedule

5. Acceptance procedure

6. Organisational issues

9. Describe how users can become more competent in using new technology.

    Training is required when the technology is implemented but also during its period of use. Part of the

    continuing management function is to analyse the skills users require and ensure that they have them.

    Other forms of support can be the set up of an Help Desk. The effectiveness of the Help Desk would also

    need to be continually monitored.

10. Source (bibliography)

    Francoise Ware, Migrate to new use of technology, pdf files