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Russell Graff

SUMMARY

Digital telecommunication/network technician with six years experience as a switching systems operator/maintainer in a government and commercial environment.  Operated, installed, initialized and maintained electronic switches built by Nortel Networks and GTE.  Responsible for installing, troubleshooting, repairing and monitoring of digital and analog voice/data networks.  Over two years supervisory experience and trainer of personnel.  Proficient with UNIX, all versions of Microsoft Office, and all Microsoft Windows/NT platforms.  Major strengths include:

  Enterprising,  Analytical,  Strong Problem Solving Abilities,

  Strong People Skills,  Detail Oriented,  Works Well Under Pressure

Technical Skills:

  All versions of MS Windows / NT  UNIX

EXPERIENCE

2000 – 2001 NORTEL NETWORKS, Las Vegas, NV

 

 SWITCH/NETWORK TECHNICIAN SITE TEAM LEADER   2001

 

Supervised operations of the construction of Nortel Switching and Data equipment.  Managed contractors in the construction and scheduling.  Performed quality audits daily toward a goal of zero defects and proper functionality.  Ensured that on site safety precautions were being followed.  Made on site engineering changes to drawings.  Ensured product delivery was both on time and concise. 

 

  Acted as a liaison and customer service representative for Nortel Networks on multi million dollar projects for customers like COX communications and Tollbridge Technologies to ensure customer satisfaction was optimal.

 

  Saved Nortel Networks thousands of dollars by making practical engineering adjustments such as plan changes due to actual on site layout.

 

 SWITCH/NETWORK TECHNICIAN 2000 - 2001

 

Built and participated in all aspects of switch construction.  Worked with contractors to ensure quality was obtained.  Tested and commissioned retrofitted peripherals as well as initial constructed equipment.  Traveled 100% and managed expenses to successfully keep budget at absolute minimum.

 

    Performed retrofits on both hardware and software on live commercial switches with 911 access to include main processors and memory upgrades with no outages ever occurring.   Experience includes DMS 100, DMS 250, DMS500 supernode, DC power, power bays and rectifiers (Helios), Brisk upgrades, SX05's, EIU's, and  MVIE-MVDD expansions.

 

1996 – 2000 U.S. ARMY, Ft. Bragg, North Carolina

 

 NETWORK SYSTEMS SWITCHING TEAM CHIEF   1998 - 2000

 

  Led four person team and was the senior operator for a node center switch (NOC) built by GTE that serviced hundreds of subscribers.  Functioned as senior operator and trained team to install and operate a voice/data network for LAN activities and tactical communication needs.  Evaluated and counseled personnel on abilities and performance.

 

  

1996 – 2000 U.S. ARMY (continued)

 

    Selected by upper echelon to be part of a directorate to test an experimental piece of switching equipment built by General Dynamics for the government that resulted in the design of safer and more efficient equipment for the operators.

 

    Chosen to work for the White House Communication Agency to provide communication needs for, and directly with, the President and the Vice President of the United States.  Declined position for civilian career.

 

  NETWORK SYSTEMS SWITCHING OPERATOR   1996 - 2000

 

  Interfaced with all branches of the military in an encrypted communications network.  Worked with LAN/WAN hosts on Cat 5/co-axial Ethernet connections.  Provided operator level maintenance on GTE switching equipment valued at over $4 million.  Repaired circuit card assemblies and performed routine checks on switchboards, circuit cards, encryption devices, junction boxes, power rectifiers, and timing oscillators.  Provided hourly systems and network evaluations via email.

    Decreased budget expenses by $760/month by implementing a recycling program for printer cartridges.

CERTIFICATES

Nortel Networks Site Team Leader Course, Richardson, TX 2001 (40 hrs)

Nortel Networks CSR (Customer Service Rep) Course, Richardson, TX                                    2001 (32 hrs)

Nortel Networks DMS 100, 250, 500 Installation Course, Instructed by Butler Telecom, 2000 (80 hrs)

 Dallas, TX

U.S. Army Single Shelter Switch (SSS) Test Evaluators, Operation and Maintenance  1999 (56 hrs)

 Course, Ft. Bragg, NC

General Dynamics Single Shelter Switch (SSS) Data Collection Course, Ft. Bragg, NC 1999 (16 hrs)

U.S. Army Infantry Airborne School, Ft. Benning, GA 1997 (120 hrs)

GTE Enhanced Switching Operations Program, Ft. Bragg, NC 1997 (40 hrs)

GTE Communications School, Ft. Gordon, GA (Honor Graduate) 1996 (644 hrs)

U.S. Army Signal/Communications School, Ft. Gordon, GA (Honor Graduate) 1996 (18 wks)