[ERROR MESSAGE/SYMPTOM] [WHEN WAS THE LAST TIME IT WORKED?] [HAVE THERE BEEN ANY CHANGES MADE TO THE SYSTEM?] [MODEM INFORMATION] -Type: -Max Speed: -Does Query Modem Work? -Error Responses? -UART [NETWORK CONFIGURATION] -INSTALLED COMPONENTS -PRIMARY NETWORK LOGON -TCP/IP PROPERTIES -DNS Configuration: -Advanced: -Bindings: [PHYSICAL ENVIRONMENT] Phone cord length: Splitters? Other devices attached to modems? [STEPS TAKEN DURING CALL:] |
