[ERROR MESSAGE/SYMPTOM] [WHEN WAS THE LAST TIME IT WORKED?] [HAVE THERE BEEN ANY CHANGED MADE TO THE COMPUTER?] [MODEM INFORMATION] -Type? -Max Speed? -Does Query Modem Work? -Error Responses? -UART? [NETWORK CONFIGURATION] -INSTALLED COMPONENTS? -PRIMARY NETWORK LOGON? [TCP/IP PROPERTIES] -IP Address: -WINS Configuration: -Gateway: -DNS Configuration: -Bindings: -Advanced: -NetBios: [PHYSICAL ENVIRONMENT] [STEPS TAKEN DURING CALL:] |
