1. Press the "More Info.." button under Diagnostics while the modem's COM port is selected. If you get Ati# responses then you may just have to reboot, take out a bum init string, or type ATZ as the init.
   
   
2. If this does not work, or is not the case try reinstalling the modem.
   
   
3. Press Ctrl-Alt-Delete, if you see RNAAPP loaded, then double click it to close the program.
   
   
4. Doesn't look like the modem is working. Refer to computer manufacturer.
   
   

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