Well, that was pretty spiffy speed. I already got a reply from Namco! It sounds pretty good too. Let's just hope it isnt all smoke and mirrors.
[begin letter]
I am forwarding this on for *Name Change* as he is experiencing email problems
sending to the internet from internal company email. If you need to contact him
further, feel free to correspond through me, and I will pass the information on
to him until we get his email fixed.
Thank you,
*Name changed by Posty*
Webmaster, Namco Cybertainment Inc
http://www.namcoarcade.com
*Email changed by Posty*
____________________Forward Header_____________________
Subject: Response from your visit
Author: *Edited*
Date: 8/1/02 2:08 PM
Mr. Castillo,
I appreciate your time in writing us to tell us about your visit to our
location in Corpus Christi, Texas. We always want to hear from our guests;
(even the visits that weren't up to our standards) This allows us to improve the
level of the guest service and the quality of your visit.
In regards to your concerns about the games not operating properly; I have
spoken to our manager at the location and these issues have been addressed today
and I wanted to Thank You again for allowing us to correct these concerns for
your benefit and the rest of our guests as well. The Corpus Christi location is
one of the highest volume locations in Texas and unfortunately games do receive
a certain amount of wear and tear, but I believe you will find that this is one
of our best locations on a regular basis and I would hope that youe future
visits will reflect that.
I have spoken to the manager at the location and we would like you to return
as our guest so you can see the improvements we have made since your last visit.
The Manager's name is Stephen Wenhold and he will be glad to assist you.
In response to some of your requests for newer games. You should be pleased
to find the New Soul Calibur 2 has reached that location this week and is a
tremendous new fighting game that is one of the most played games in the country
for the summer. We would like to upgrade the DDR versions as well, but
currently the only versions available are foreign or bootleg copies which are
not licensed or legal in the United States. I do realize some companies have
chosen to purchase or make copies of these versions, but from a moral and
ethical standpoint as a company we have chosen not to. Once the versions direct
from Konami become available this location will definitely be considered for the
newer version.
In addition, we have made the adjustment to the DDR machine. We had
previously changed the levels to a much more challenging level due to requests
by our guests like yourself that want the most difficult possible challenge and
although the game play was longer on the less difficult settings; it did not
provide them with the challenge they were seeking.
I hope I have answered all your questions and appreciated the opportunity to
address your issues so we can improve our quality and standards as we strive to
on a daily basis. Please write back if I can be of any additional assistance.
*Name Change*
Area Manager -Texas
Namco Cyberainment
---------------------------- Forwarded with Changes ---------------------------
From: *Name Change* at NAMCO-CYBER
Date: 8/1/02 2:08PM
To: Posty Jr
Subject: Response from your visit
-------------------------------------------------------------------------------
[end letter]
Oh ya, and if you havnt been to the arcade lately, TODAY, they got Soul Calibur 2. I didn't get a chance to try it out tonight, but I'll be headed up bright and early tomorrow (ha, ya, 5 pm's bright and early, lol) to give it a test run. Ya, it isnt DDR, but it's still a really good game. Well, I hope that letter answered your questions. Seems like they're willing to help us, right? At least they're kind about it. If it gets done is another story, but we'll keep an eye out. Be sure to email me if you see them doing some changes to the machines or somethin that should be noted. Thanks alot!
Posty "Da Post" Jr
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