To utilize my drive for stellar
customer service and leadership ability to create prosperity and growth.
Four
years of fast-paced customer service experience in retail, non-profit,
and banking industries.
One
year of supervisory experience and five years of leadership training
through college courses.
Managed
operations of a financial center: paying and receiving, cash levels,
customer complaints, collection of overdrawn accounts, compliance,
referrals, and direct mail campaigns.
Effectively
worked with my team to improve operations review scores, customer
service ratings, and overall sales for the branch.
Assisted
regional management in developing equitable method for distributing
teller pool bonuses among tellers and operations supervisors.
Responsible
for meeting referral goals for all tellers and myself. Offered
coaching, suggestions, and feedback for successful referrals.