|
Business Name |
Date
|
|
Cardholder Management Services, Plainview, New York Senior Call Center Associate (Promoted) |
Sept 2002- |
|
Supervising call center associates with question regarding products and system operations (FDR®, TSYS®, IPS, APS). Takes escalated call for customers who are requesting for a supervisor, to further explain product information. Supports department by taking high volume calls with same procedure as a regular call center associate. |
|
|
Cardholder Management Services, Plainview, New York Call Center Associate |
March 2001- |
|
Assists and advice client with inquiries related to their credit card accounts. Provided quality service for client by continuously supplying high level of support such as dealing with variety of personalities and circumstances while projecting a calm, competent and professional manner. Teaches cardholder as to how the product works. Takes inbound collection call that are 45days and up delinquent educated cardholders of different option on how to bring account out of delinquency and over limit status. Review and resolve problems pertaining to credit card problems such as payment and dispute on account charges. Trained new hire call center associates. Uses the data processors such as First Data Resource (FDR® ) and Total Systems(TSYS® ). Given recognition for being able to prevent a cardholder to defraud a debit card account. Data Entry skills applied. |
|
|
Fradika, Paranque City Purchasing Assistant |
March 2000- |
|
Acquires material for the production of Billiard tables. Negotiates with the supplier. Assists customer with their concerns and questions regarding billiard table. Supervises table installer markets the product dealt with account receivables and payables. System used Microsoft Word and Microsoft Excel. | |
|
Bank of the Philippine Islands, Makati City Marketing Assistant |
July1997- |
|
Facilitate processing of auto loan application for clients, reviews credit background and history, analyzes character, capability of customer, analyzes credit data to estimate degree of risk involved in lending money to business firms or individuals. Compiles information and analyze loan applications. Recommends client for loan approval and process auto loan documents such as Loan Disclosure, Promissory Note Document and other supporting documents that are required. Generates and provide sales volume report to Executive and Sr. Management. Markets loan rate and approval. Trainings undergone: Signature Verification; Customer Service; Credit Check, Review and Analysis. Uses data processors such as Loan Applications Processing System, Credit Bureau System, Microsoft Word, Microsoft Excel.
|
|
|
Astron Philippines, Pasig City Student Trainee/ Intern |
January1996- |
|
Assisted human resource staffs with data encoding related with employee sick days and vacation days and employee relations. |
|
