Steven Philips                             
(408) 829-0776
stevenphilips@netscape.net

1520 Branham Lane #90
San Jose, CA 95118                  
www.philipsfamily.net

Objective: Process Analyst/ Database Analyst/ Project Manager

My specialties are analysis, streamlining and
implementation of processes by using key software tools
to help automate. In this economic time when companies
strain to do more with less, my skills are essential.  My
experience as shown below is extensive in project
management and relational database development.  I have
experience in working in large and small companies,
helping each become more efficient in their diverse
processes.  I am highly adept at learning new programs,
new systems and new processes to accommodate each need.

Computer Skills
*  MS Access with VBA – seven years (95, 97, 2000 &
   XP).
*  ODBC connection to and usage of ERP packages;
   Oracle, SAP and PeopleSoft
*  Brio 6.2.x – one year experience
*  Visual Basic – intermediate
*  MS Office Professional Suite (Word, Excel and
   PowerPoint) - seven years.
*  MS-Visio – two years experience
*  HTML, FrontPage, Dreamweaver and FTP tools like
   Reflections and WS_FTP
*  Productivity software; Netscape, Internet Explorer,
   Lotus Notes, Eudora & Outlook
*  Operating systems like Win 95-98/NT/2000/XP
   Professional and Red Hat Linux
*  Relational Database Experience
*  Adobe Photoshop 7.0

Language Skills

Fluent Russian Language both written and spoken.

Work Experience

Cisco Systems, Inc.Oct-2002 – May-2003       San Jose, CA

Business Process Analyst III / Project Manager
*  Developed an Access database for inventory tracking.
   Developed a separate database to track PO and Vendor
   history.
*  Data Analysis of Oracle databases using MS Access
   ODBC to capture regular metrics.
*  Implementation of new process flows on an ongoing
   basis to collect new metrics
Mapped and analyzed current portfolio management process.
Designed and developed a system to integrate data for
multiple department projects, to monitor associated
budgets, allocate resources, and provide management
reporting capabilities.  Solution reduced manual
intervention, and increased accuracy and availability of
information. Saved 10-15 man-hours per month, avoided
costly errors, and increased decision making capacity.
Trained key users and demonstrated opportunities to
external organizations.

The Armada GroupAug-2002 – Oct-2002        Santa Cruz, CA

Business Process Analyst III / Database Analyst II
*  Plan and design MS Access database for data capture.
*  Streamlined the metrics and collection process.
*  Develop a cohesive standardized process flow.
*  Database Administration using pre set tools for
   Access creation.
Created an Access database around the established
process.  Defined method for maintaining and processing
data. Created an automated system for data collection and
metric presentations.


Applied MaterialsDec-1999 – Aug 2002      Santa Clara, CA

Business Process Analyst II / Database Analyst II
*  Data Analysis of Oracle databases using Microsoft
   Access to capture regular metrics.
*  Streamlined the metrics process for Applied DST
   saving $40,000 annually
*  Implemented new process flows on an ongoing basis to
   collect new metrics.
*  Relational Database development for end user tools
   in their process flow.
*  Database Administration using pre set tools for
   access creation.
Implemented new data metric collection methods.
Streamlined the process and set up for automation.
Saving the company time, effort and money. Established
other departments to handle similar metric collecting
methods.



Beyond.com     Aug-1999 – Dec-1999        Santa Clara, CA

RMA Analyst / Coordinator
*  Process Flow evaluation for smoother flow.
*  MS-Access Database developer for analysis and
   tracking.
*  Facilitated RMA requests for customers with returns
   and exchanges.
*  Cross trainer for new employees
*  Customer service interface between customer and
   supplier.
Attended to customers needs and consulting in process
consolidation.  Impacted the company with long-term
reputation of ongoing supportive customer service.

8x8 Inc.       Apr-1997 – Aug-1999        Santa Clara, CA

RMA Material Handler
*  Organized and maintained new process flows for new
   growth.
*  Implemented RMA receiving process for refurbished
   units.
*  Supervisory position of RMA and semiconductor flow.
*  Semiconductor handling with ESD emphasis on proper
   protocol.
*  Quality assurance in all processes.
Implemented a new RMA process flow for a company that had
no RMA or refurbishing process.  Streamlined process for
further customer service opportunities.  Maintained and
controlled inventory for the process flow.

El Dorado Technical Services          Jun-1993 – Dec-1995
San Jose, CA

WIP Room Manager
*  Management of semiconductor s through various
   processes of mark and de-mark.
*  Maintain and control inventory.
*  Marking plate fabrication.
*  Customer interface. Pickup and delivery of work
   between customers.

Education

1999 – 2004    West Valley College Saratoga, CA
*  Target at to attain an AS degree in Computer
   Applications with a minor in business.  Goal is to
   transfer to a four year University.
*  Overall GPA 4.0

Personal Accomplishments

*  1995 – 1997  Community service for the Church of
   Jesus Christ of Latter Day Saints.  Located in Samara,
   Russia.
*  May - 1992 Attained Eagle Scout in the Boy Scouts of
   America
*  High School Graduate Class of 1993

References are available upon request.