Steven Philips
(408) 829-0776
Objective: Process Analyst/ Database Analyst/ Project Manager
My specialties are analysis, streamlining and implementation of processes by using key software tools to help automate. In this economic time when companies strain to do more with less, my skills are essential. My experience as shown below is extensive in project management and relational database development. I have experience in working in large and small companies, helping each become more efficient in their diverse processes. I am highly adept at learning new programs, new systems and new processes to accommodate company needs.
Computer Skills
MS Access with VBA - seven years (95, 97, 2000 & XP).
ODBC connection to and usage of ERP packages; Oracle, SAP and PeopleSoft
Brio 6.2.x - one year experience
Visual Basic - intermediate
MS Office Professional Suite (Word, Excel and PowerPoint) - seven years.
MS-Visio - two years experience
HTML, FrontPage, Dreamweaver and FTP tools like Reflections and WS_FTP
Productivity software; Netscape, Internet Explorer, Lotus Notes, Eudora & Outlook
MS Operating systems 95-98/NT/2000/XP Professional
Red Hat Linux command line use - intermediate
Language Skills
Fluent Russian Language both written and spoken.
Work Experience
Cisco Systems, Inc. Oct-2002 - Present San Jose, CA
Business Process Analyst III / Project Manager
Developed an Access database for inventory tracking. Developed a separate database to track PO and Vendor history.
Data Analysis of Oracle databases using MS Access ODBC to capture regular metrics.
Implementation of new process flows on an ongoing basis to collect new metrics
Relational database developement
Mapped and analyzed current portfolio management process. Designed and developed a system to integrate data for multiple department projects, to monitor associated budgets, allocate resources, and provide management reporting capabilities. Solution reduced manual intervention, and increased accuracy and availability of information. Saved 10-15 man-hours per month, avoided costly errors, and increased decision making capacity. Trained key users and demonstrated solution to external organizations.
The Armada Group Aug-2002 - Oct-2002 Santa Cruz, CA
Business Process Analyst III / Database Analyst II
Plan and design MS Access database for data capture.
Streamlined the metrics and collection process.
Develop a cohesive standardized process flow.
Database Administration and Management using pre set tools for Access creation.
Created an Access database around the established process. Defined method for maintaining and processing data. Created an automated system for data collection and metric presentations.
Applied Materials Dec-1999 - Aug 2002 Santa Clara, CA
Business Process Analyst II / Database Analyst II
Data Analysis of Oracle databases using Microsoft Access to capture regular metrics.
Streamlined the metrics process for Applied DST saving $40,000 annually
Implemented new process flows on an ongoing basis to collect new metrics.
Microsoft Access database development for end user tools in their process flow.
Database Administration using Access.
Implemented new data metric collection methods. Streamlined the process and set up for automation. Saving the company time, effort and money. Established other departments to handle similar metric collecting methods. Process mapping for ISO certification using Microsoft Visio.
Beyond.com Aug-1999 - Dec-1999 Santa Clara, CA
RMA Analyst / Coordinator
Process Flow evaluation for smoother flow.
MS-Access Database developer for analysis and tracking.
Facilitated RMA requests for customers with returns and exchanges.
Cross trainer for new employees
Customer service interface between customer and supplier.
Attended to customers needs and consulting in process consolidation. Impacted the company with long-term reputation of ongoing supportive customer service.
8x8 Inc. Apr-1997 - Aug-1999 Santa Clara, CA
RMA Material Handler
Organized and maintained new process flows for new growth.
Implemented RMA receiving process for refurbished units.
Supervisory position of RMA and semiconductor flow.
Semiconductor handling with ESD emphasis on proper protocol.
Quality assurance in all processes.
Implemented a new RMA process flow for a company that had no RMA or refurbishing process. Streamlined process for further customer service opportunities. Maintained and controlled inventory for the process flow.
El Dorado Technical Services Jun-1993 - Dec-1995 San Jose, CA
WIP Room Manager
Management of semiconductor s through various processes of mark and de-mark.
Maintain and control inventory.
Marking plate fabrication.
Customer interface. Pickup and delivery of work between customers.
Education
1999 - 2004 West Valley College Saratoga, CA
Target at to attain an AS degree in Computer Applications with a minor in business. Goal is to transfer to a four year University.
Overall GPA 4.0
Personal Accomplishments
Jan1995 - Jan 1997 Community service rendered for two years for The Church of Jesus Christ of Latter Day Saints.
Jun 1993 Graduated from Pioneer High School
May 1991 Attained Eagle Scout rank in the Boy Scouts of America
Steven Philips
1520 Branham Lane # 90
San Jose, CA 95118
(408) 829-0776
