Warranty Claims
Some manufacturers handles their own warranties, please look at the technical support list for a listing of the technical support/service numbers for you to contact in case you require any services/warranty claims.
THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, QUALITY, OR FITNESS, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. IN NO EVENT SHALL JTKD BE LIABLE FOR ANY DAMAGES EITHER INCIDENTAL OR CONSEQUENTIAL
JTKD COMPUTERS warrants to the original purchaser of JTKD Computer that the product or any part thereof (except the items listed below) is free from defects in material or workmanship under normal installation and use for the first twelve months from the date of purchase.
Should a product fail within the warranty period, JTKD will, at its option, either repair, rectify or replace the product without charge for parts or labour directly related to the defect so that the product will meet the applicable specifications.
Repairs or replacement parts, boards or equipment will be warranted for the balance of the original warranty period or for ninety days (90) whichever is longer. All replaced parts, boards or equipment shall become the property of JTKD.
EXCLUSIONS
This warranty does not apply to:
1. Any product that has not been installed in accordance with the installation instruction supplied by the equipment manufacturer.
2. Any product that is repaired or altered by anyone other than an authorised JTKD service center, where products disassembled or repaired in such a manner that performance is affected.
3. Any product that fails or is damaged as a result of improper storage, operation under abnormal conditions misuse, neglect, abuse, accident, act of God or maladjustment of consumer controls. Short circuiting the equipment will be considered misuse and will cause the product not to be covered by the warranty.
4. Accessories and consumable goods such as keyboard, mouse and joystick have 6 months replacement warranty and ink cartridges have 90 days manufacturer's warranty.
5. Any defect or damage caused by or resulting from the connection or attachment to the product that has not been approved by the manufacturer for connection or attachment to the product.
6. Any defect or damage caused by or resulting from improper installation or defective functioning of software or virus infection.
7. Defects or damage due to spills of liquid or other substances (dust, cigarette), excessive temperature or humidity and environmental conditions.
8. Aesthetic or surface damage or scratches to all plastic surfaces and other external parts damaged due to normal customer use.
9. Any cost of hardware or software removal or reinstallation.
10. Any product or part thereof which has suffered through alteration or defacement of the serial number or warranty seals as such where an unauthorised service personnel opening the product without permission from JTKD.
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Email: jtkd_computers@hotmail.com
