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RESUME of:

William R. Rau

4185 Spaatz Road
Monument, CO 80132
email: (home) wrau@sprintmail.com

Click here to download a MS Word 95 (Version 7.0) of my resume

OBJECTIVE:

Secure a position in technical management demanding an extensive background of computing knowledge, superb customer relations skills, and a commitment to the highest levels of excellence. Locale preferred: Colorado Springs - So. Denver

QUALIFICATIONS:

Tenacious and resourceful manager with accomplished expertise in :
  • Customer Relations
  • Configuration Management
  • Microsoft Windows95 Support
  • Problem ID & Resolution
  • Data/Statistical Analysis
  • Simulation & Testing

PROFFESSIONAL EXPERIENCE:

OMNIPOINT CORPORATION
Manager, Software Design Environment - Colorado Springs Mar96 - Mar98

  • Directed staff of two Configuration Management specialist/administrators in managing CM enterprise for Omnipoint (SCM & Doc.control): completed evaluation-selection-purchase & full implementation of 3 state-of-the-art Tools (ClearCase, PureDDTs & MasterControl).
  • Owned all service-responsibilities for equipping, staffing and maintaining SW Development Test Lab in support of 35+ SW developers. Includes directing SW Lab Manager.
  • Accountable for SW/HDW purchases for SW department (includes tracking capital purchases & expenses). Realized negotiated savings from various vendors exceeding $120K per annum.

DIGITAL EQUIPMENT CORPORATION
Microsoft Windows95 Support Engineer -Colorado Springs May95 - Mar96

  • Provided mentoring, technical advice & escalation recourse to 1st level phone support engineers.
  • Provided comprehensive technical phone support to W95 Beta sites and Preview PGM users.
Senior Field Service / Customer Service Engineer- Colorado; England; Germany 1981-1994

  • Co-managed critical DOD service-delivery maintenance contract responsible for >40 Sys's resulting in dramatic turn-around in customer relations (remained intact > 6 yrs!).
  • Led group of three Sr. engineers to achieve unprecedented excellence: yielding system availability consistently above 99.996%.
  • Reduced catastrophic impact of unscheduled downtime by designing & managing preventive maintenance program with emphasis on quality, frequency of service, & cybernetics as the key success factors.
  • Managed Logistics: improved availability & reliability of on-site spares inventory ($500,000+) & increased profitability via major reduction in ordering and holding costs.

FORD AEROSPACE AND COMMUNICATIONS CORPORATION1978-1981
Test Engineer and Field Service Representative- Palo Alto, CA; & England

  • Lead engineer for digital hardware responsibilities: maintained DEC mini-computer systems and Westinghouse vector-array processors.
  • Contributing member of the IntelSatV simulation testing team. Performed final ATP of classified communications equipment to facilitate sale directly to end-user.

U.S. NAVAL SECURITY GROUP - California; Florida; Azores; & Hawaii1972-1978
Communications Technician Maintenance

  • Supervised subordinates to maintain and repair communications systems operating in RF ranges from VLF through Ku-Band. Also performed interim maintenance responsibilities in Test & Calibration Lab.

EBELER FORD DEALERSHIP - Burlington, CO 1970-1972
Parts Salesman-Manager

  • Managed parts department at largest Ford dealership between Denver and Kansas City, resulting in increased profitability and improved quality and scope of service.


EDUCATION:

MASTER OF SCIENCE in Systems Management - October 1993
University of Southern California - Los Angeles, CA

The Systems Management curriculum is designed to integrate knowledge from the management, human factors, and engineering fields such as Management Information Systems and ORG Research to manage complex technical decisions.
CERTIFICATE in Information Systems - February 1993: Successfully completed program of graduate courses in design of information system applications and their management within high tech. organizations.

BACHELOR OF SCIENCE in Computer Science - May 1987

University of Maryland - European Division

Elected to balance the BSCS core SW Development curriculum with a balanced mix of Information Systems courses.

ASSOCIATES OF ARTS Certificate in Business Management (finance) - August 1984

University of Maryland - European Division


SECURITY CLEARANCE:

Held TOP SECRET clearance (SBI/EBI) 1972 through 1993


COMMUNITY & PERSONAL:

  • Planned, organized, directed numerous middle-distance community running events; in additional to competing in multiple International Marathons.
  • Contracted, instructed, and managed aerobics exercise program for Sports Center. Recruited and supervised six(+) certified aerobics instructors; translated program into a high-profile health/morale contribution within the community.
  • Promoted, coordinated, and participated in certification courses for CPR, First-Aid and Aerobics.
  • Served on various church committees and held positions to include: teacher, treasurer and deacon.
  • Outdoorsman who enjoyes hiking, camping, hunting, & horse riding with his wife & three sons.