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ANOTHER REFERENCE RE:SPRINT PCS
THANK YOU FOR VISTING MY WEB SITE!I AM SETTING UP THIS WEBSITE TO HELP PROTECT OTHER CONSUMERS FROM AN CELLULAR COMPANY WHOM HAS VERY SERIOUS AND QUESTIONABLE BUSINESS PRACTICES.I STARTED MY SPRINT PCS ACCOUNT ON DECEMBER,03,1998.PRIOR TO THIS DATE,I HAD A REGULAR ANALOG CELLULAR PHONE.THE COST OF THE SERVICE WAS ATTRACTIVE TO ME,AND SO I STARTED SERVICE WITH SPRINT PCS.THIS HAS QUITE A LONG HISTORY TO THIS,BUT I WILL YOU A BRIEF IDEA,AND IF YOU WISH FURTHER INFORMATION,I CAN GIVE ANYONE WHO E-MAILS ME,FURTHER DETAILS ABOUT MY EXPERIENCES WITH THIS COMPANY.I WILL START BY TELLING YOU THAT THIS COMPANY LOST MY FINANCIAL INFORMATION;WHICH CAUSED THE FIRST SET OF HASSLES WITH SPRINT PCS.I CONSIDER MYSELF TO HAVE SOME TOLERANCE,AND PATIENCE;BUT I AM NO FOOL,EITHER.I CURRENTLY LIVE IN CALIFORNIA,WITH MY SPRINT PCS SERVICE BASED IN CALIFORNIA.THIS COMPANY IS SO UNPROFESSIONAL IT IS UNBELIEVABLE!I CAN'T SPEAK FOR EVERYONE,BUT I DO KNOW I AM NOT THE ONLY PERSON WHOM HAS HAD PROBLEMS WITH SPRINT PCS,SEE THE LINK BELOW,AS AN EXAMPLE OF WHAT I AM TALKING ABOUT!ANYHOW,AFTER I RESOLVED THAT FINANCIAL RECORDS;IT HAS BEEN ONE PROBLEM AFTER ANOTHER.I FEEL THIS COMPANY HAS COMMITTED FRAUD AGAINST ME FOR THE FOLLOWING REASON:EVEN BEFORE I SIGNED UP WITH SPRINT PCS,THEY CLAIMED,EVEN IN WRITING,THEIR SERVICE WAS THE CLEAREST,AND BEST SERVICE!WHICH I CONSIDER THIS TO BE A FALLACY,AND FANTASY.WHY DO I SAY THIS?THE AMMOUNT OF DROPPED CALLS HAS BEEN WORSE THAN WHEN I HAD ANALOG CELLULAR SERVICE.IT SEEMS IN MY EXPERINCES ABOUT 85-90% OF TIME(THIS IS A CONSERVATIVE ESTIMATE)THESE RESPRESENTIVES IN THEIR"SO-CALLED CUSTOMER CARE DEPARTMENT",IS THE WORST CUSTOMER SERVICE I HAVE EVER SEEN IN ANY COMPANY!I HAVE WORKED IN A FIELD OF WORK IN THE PAST WHERE,YOU NEED TO WORK WITH THE PUBLIC;AND ONE THING THAT IS A BASIC RULE[EVEN THOUGH IT ISN'T A WRITTEN ONE];A CUSTOMER SERVICE REPRESENTIVE IS THERE TO HELP THE CUSTOMER-NOT ARGUE WITH THEM,NOR USE VULGAR OR OBSCENE,OR OFFENSIVE LANGUAGE.IN ADDITION TO THIS,I HAVE TERMINATED SERVICE ALSO ON THE GROUNDS THE CAN'T SEEM TO GET THEIR BILLING CORRECT ON THEIR ACCOUNTS.WHEN I HAVE TRIED TO WORK THIS OUT SPRINT PCS,THEIR REPRESENTIVES DID NOT SEEM INTERESTED IN WORKING OUT SEVERAL ISSUES RANGING FROM: COVERAGE,DROPPED CALLS,POOR CUSTOMER SERVICE.IN ADDITION,I HAD NOTICED WHEN A REPRESENTIVE TRIES TO HELP THE CUSTOMER,SPRINT PCS SEEMS TO HAVE A KNACK FOR NOT KEEPING THE HELPFUL RESPRESENTIVES,AND FROM WHAT I READ AT ANOTHER WEBSITE WHICH,BASICALLY,I UNDERSTAND THE REPRESENTIVES WIND UP TERMINATED;WHICH I BELIEVE,AS I HAVE HAD THREE REPRESENTIVES IN PARTICULAR,WHOM WERE INTERESTED IN RESOLVING THE PROBLEMS I WAS HAVING,WHEN I WENT TO CONTACT THEM AGAIN,THEY WERE NO LONGER WORKING FOR SPRINT PCS;AND ONE OF THE LAST INCIDENTS WAS RECENTLY;AND I WENT BACK 1 WEEK AFTER SPEAKING TO THE REPRESENTIVE,THIS REPRESENTIVE GUARNTEED ME THAT SHE WAS WILLING TO ASSIST,AND HAVE IT RESOLVED WITHIN 7 DAYS. IN CONCLUSION,I BELIEVE THAT SPRINT PCS IS THE WORST CELLULAR COMPANY.PLEASE CHECK OUT THIS WEB SITE ALSO: Sprint PCS on TheWorst.com http://www.the-worst.com/ AS OF YET,THIS COMPANY STILL HAS FAILED TO RETURN THE DEPOSIT WHICH THEY HAD REQUESTED...WHICH TO DATE,THIS APPROXIMATELY FIVE TO SIX MONTHS AGO,IN ADDITION,THIS COMPANY CAN'T SEEM TO GET THEIR BILLING RECORDS CORRECT. THE ABOVE WAS CREATED ..AS OF: DECEMBER,1999 THIS IS AN UPDATE TO THIS WEB PAGE: IN JUNE,2000,I SPOKE WITH A REPRESENTIVE NAMED STEVE,FROM THE EXCUTIVE OFFICES OF SPRINT PCS.WHAT MAKES THIS EVEN SADDER,IS THAT SPRINT PCS..HAD TWO ACTIVE CELLULAR ACCOUNT NUMBERS FOR ONE CELLULAR PHONE NUMBER.SHAME ON YOU SPRINT PCS!THE COMPANY SPRINT PCS.. HAS YET TO RETURN THE DEPOSIT TO ME...AS OF: OCTOBER,04,2000.THE DEPOSIT THAT I PAID SHOULD HAVE BEEN RETURNED...WITHIN A 60-DAY PERIOD...AS THEY PROMISED...BUT THIS NEVER HAPPENED.I STILL AWAIT THE RETURN OF THE DEPOSIT TO THIS DAY.THE BILL FROM SPRINT PCS WAS PAID ON TIME.AS FAR AS THE SERVICE IS CONCERNED...ALL I CAN STATE FOR CERTAIN...IS I HAVE BEEN INFORMED BY OTHERS THEIR SERVICE...STILL HAS PROBLEMS.SPRINT PCS ADVERTISES THEY ARE THE CLEAR ALTERNATIVE.... WELL..FROM WHEN I HAD THEIR SERVICE...I ASK...CLEAR ALTERNATIVE TO : WHAT? THE COMPANY SPRINT PCS...HAD NOT TRIED OR MADE ANY EFFORT TO CONTACT ME...UNTIL I CONTACTED THE BETTER BUSINESS BUREAU.I HAVE HEARD FROM SPRINT PCS,BUT SO FAR...ALL IT HAS BEEN IS TALK. I AM SERIOUSLY RECOMMENDING THAT PEOPLE RE-THINK DOING BUSINESS WITH SPRINT PCS;PRIOR TO DOING BUSINESS WITH THEM.I TO THIS DATE,REFUSE TO DO BUSINESS WITH ANY COMPANY THAT IS ASSOCIATED WITH SPRINT PCS... WHICH WOULD INCLUDE SPRINT LONG DISTANCE,A COMPANY WHICH...SPRINT HAS AN OWNERSHIP INTEREST IN WHICH IS: EARTHLINK.THERE ARE OTHERS ALSO. WHILE,THIS WOULD SOUND BAD...IF THIS WAS JUST ME,BUT..IT IS NOT.I HAVE SPOKE WITH ONE OF THE PEOPLE WHOM WORKS AT A BANK,WHICH HAS HAD THE SAME PROBLEM,AS WELL AS OTHERS...WHOM HAVE HAD PROBLEMS...WHICH ARE PEOPLE FROM VARIOUS WALKS OF LIFE.ALSO: LIKE I STATED BEFORE...JUST GO TO: www.theworst.com AND YOU WILL SEE OTHER DIS-SATISFIED CUSTOMERS OF SPRINT PCS. ANOTHER THING TO ASK...IS WHY SPRINT PCS...SEEMS TO WANT TO DO BUSINESS IN THIS MANNER.IT REALLY PUZZLES ME. IF YOU WOULD E-MAIL ME...AT THE END OF THE PAGE,AND LET ME KNOW YOU VISITED THIS PAGE...I WOULD WELCOME HEARING FROM OTHERS. I AM ALSO HOPING TO HEAR FROM: 1. FORMER CUSTOMERS FROM SPRINT PCS...IN ORDER..THAT HAVE HAD SIMILAR..PROBLEMS...AS I WILL TRY TO MAKE SUGGESTIONS TO HELP. 2. PEOPLE WHOM ARE CONSIDERING DOING BUSINESS WITH SPRINT PCS...AND WANT TO KNOW WHAT THEIR SERVICE IS LIKE. 3. ALL OTHERS WHOM WANT TO E-MAIL ME. IN CONCLUSION,I DO NOT USE SPRINT PCS...NO MORE...AND WILL NEVER DO BUSINESS WITH THEM OR ANY COMPANY ASSOCIATED WITH THEM.IF YOU WISH TO KNOW MORE OF THE DETAILS OF THE EVENTS...I WOULD BE HAPPY TO E-MAIL YOU. CURRENTLY,I USE A CELLULAR COMPANY WHOM I AM HAPPY WITH,AND PROVIDES DECENT CUSTOMER SERVICE,AND... AND DECENT CELLULAR COVERAGE. NOTE: THE OPINIONS ON THIS PAGE BELONG TO ME,THE CREATOR OF THIS PAGE. SPRINT PCS IS A PARTNERSHIP,AND IS OWNED BY: SPRINTSPECTRUM,LTD.
