CURRICULUM VITAE
 

EDUCATION

St-Lawrence College, Kingston Ontario

Software Specialist/ Business Systems Analyst. Sept. 99 - June 2000.

Softwares covered

MS Office -- the whole suite, MS Project Manager, DHTML, & Lotus Millenium v5 environment.

Languages

Vb, Pascal, Delphi, Javascript, Java, cgi/Perl.

Operating Systems

MS Windows, NT, A/S 400, Linux/Unix.

University of Montreal School of Commerce, Montreal and University of Ottawa, Ottawa

Certificate in Business Administration and in Marketing

Courses in

Management, Accounting, Macro & Micro Economy, Publicity, Human Resources, Sales, Market Study, MIS Marketing, Public & Private Administration, Sales Systems. 1985-1991

Film Making

Algonquin College - Applied arts & Technology, Ottawa

Pre & Post Production, Screen writing, Editing, Sound. 1983-1984

Writing for Broadcasting

Professor Roger Gaboury, writer with CBC.  Course designed to develop timing, continuity methods and to acquire practical experience, Hull

Courses in

Fiction Writing, Montreal. Radio and Television - "Writing to be Published",, sponsored by the "Féderation Québecoise du Loisir Littéraire". 1984

EMPLOYMENT

 

Bosal Canada Inc. , Kingston

 

Automobile Muffler Manufacturer 1995 to July 1999

Telemarketing

The first ever telemarketer in Canada for this multinational Belgium company. The mission was to get major automotive independent and franchise networks of garages to buy the company's Aftermarket program. In house marketing.  Responsible for 175 clients. Inbound calls: 60 - 90 p/d. Outbound call:  10 - 30 p/d. 1995 to February 1998

Product Manager

Bosal International acquired a manufacturing plant of performance

Brospeed Performance products, Brospeed in South Africa. As a new product in Canada, Brospeed was launched as followed: By building a distribution network throughout Canada through advertising, Promotion and Segmentation. . 1997 to March 1998

Highlights

Sponsorship program in partnership with STP and a Vancouver racing team.  Establishment of a COOP program with the Toronto Chinese Motorsport Club.  Setting up an improvement team by building a Web site. Brand building by a ttending specialized trade shows.

Customer Service Representative

(CSR) - Order Desk

Delighting the company's top client base. Inbound calls: 75 - 100 p/d. Outbound calls: 15 - 25 p/d. DBMS, A/S 400. March 1998 to July 1999

Technical Help Service

Bosal ISO 9001 procedure's strict requirement says: Quality equals customer needs. Monthly meetings. All tech calls answered and resolved. Quality Analysis reports, R & D, Quality Assurance, CAD CAM, Warranty Analysis and involved in QS 2000 certification.

Advertising and Promotion

Preparation of promotional activities and helping set up trade shows, distribution of information to clients and internal communications.. Conceiving and placing advertisement in trade magazines.  Receiving of guests for tour plant or trade show visits.

Telecommunication Start up of a Consulting Customer Service Bureau.

Service Bureau PALIO Inc

Further involvement in this industry brought me to work for Sprint Canada and Unitel Communications outbound Call Centers. 1993 - 1995

Sub-Distributor, Incorporated

Quebecor Group, Messageries Dynamiques

Self employed

Responsible for 80 carriers and 5 drivers. Supervising the distribution of 3,000 copies of the Journal de Montreal. My sales increased 6.7 % overall during my term. 1988 - 1993

Sales Manager SPRINT Courier Inc., Ottawa

Clients: 1982, 125 - 375; 1987, 700-1000. Personal sales: 1,5 million. Employees: 2 - 50. Sponsorship: Radio, newspaper advertising Sales contest where clients could "Scratch and Win" $36 000 of merchandise, trips. 1982 - 1987

Film Maker National Film Board of Canada, Ottawa

Writing

Script writer, pre-production for: Your Child can Hear, documentary, 30 min.

Towne Cinema, Ottawa  -  All Roads Lead to the Towne Cinema . 5 minutes, Color, 16 mm 1980 - 1982

For the printing industry: Technical and Creative "À Vol d'Oiseau" , Guérin Montreal & Toronto. School Book, tight deadlines. 1983

Aftermarket Canada Contributing Editor.

"Who needs the Internet", SGB Communications - Monthly Publication 1997 - 1998

Printing

For Sprint and Bosal, Price list and corporate info, design, camera ready, veloxes.

Assistant manager Black Camping Int'l, Ottawa and Montreal.

Specialized Camping Retail Store. Personnel: 10; Sales, Client service, Accounting. 1976 - 1980

HOBBIES

Web Page Design, Linux, Writing, Hockey, Camping, Reading.

References available on requests.