Resume
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Matthew U Rancourt
405 El Camino Real #314
Menlo Park, CA 94025
rancourt@sirius.com
(650) 328-4522
Objective: Help Desk / Network Support
Highlights of Qualifications
* Over 2 years of network support/trouble shooting.
* Proven success maintaining Access Databases.
* Enthusiastic drive to create a friendly personable working environment.
* Ability to build rapport with coworkers to work in a team environment.
Professional Experience
TECHMAR Communications, Inc., San Jose CA Aug. 1998 - Nov. 1998
Business Development Representative
Lead generation and response management activities for various clients in
dynamic startup environment.
Software beta testing, evaluation, and trouble shooting. Report errors in software, suggestions for ways to improve
the software to make it more user friendly.
Developed strategic methods for promoting/selling clients products.
Implemented new team methodology, influencing a tight team environment.
Lead product specialist team for multiple high-tech clients.
Call Center.
Environment- Goldmine, Developer, Visual basic, Microsoft Access, Word, MS Exchange, Excel, MS Outlook,
TKO Records. San Francisco, CA Aug. 1997 - Present
Computer Consultant
Build & maintain Mac & PC network with printer sharing.
Software/hardware installation and trouble shooting. Office 97 setup.
Email/Internet setup. Fax modem setup for Mac/PC. On Call.
Environment- Mac/PC, Word, excel, Photoshop, Illustrator, Quicken, Quick Books
NewCity Concepts & Design. Menlo Park, CA Jan1998 - Present
Computer consultant in start up environment.
Setup/Design of Win95/98 network. Hardware installation/ troubleshooting. Software installation and trouble
shooting. Computer upgrades, installed latest Microsoft software and took care of registration information.
Scanner setup, SCSI identification, CD burner setup/ software troubleshooting. Printer user rights, MS Office 97
setup/configuration/registration. Trouble shooting for Mac and IBM compatible systems. TCP/IP setup/trouble
shooting. IPX protocol. Network backup/restoration. Hardware failure trouble shooting.
Environment- IBM compatible, Macintosh, MS Word, Excel, Outlook, Netscape, Internet explorer, Photo shop,
Bryce, Business development software, and Art/Graphics software.
Fellows Placement Inc. Redwood City, CA Jan. 1997 - Aug. 1998
Customer service Representative/Database Manager.
Created / managed databases for customer services as well as regional resellers of our products.
Developed processes for new products and fulfillment. Helped customers through problems with software
configuration over the phone. Managed new potential sales/resale leads. Built customer/reseller information packets
for product/service information. Macintosh network backup. Design project leader for new company image
project. Software beta testing for new sales program. Helped MIS with drive mapping, and network setup.
Setup of external hard drive programs.
Environment- MS Access, MS Excel, MS Word, MS PowerPoint, Skymap Pro GPS,
Achievements
* Developed documentation process for managing entire sales system over a project controlled by Sony.
* Improved customer/company relations.
NRK Industries. Menlo Park, CA Apr. 94 - Dec. 98
Computer Consultant
Macintosh software installation/conflict troubleshooting. Hardware upgrade/maintenance. Printer troubleshooting.
Network setup, apple talk setup, SCSI device setup/Configuration. On Call
Environment- office 95, Microsoft word, Photo Shop, Illustrator, Claris works, FWB software for SCSI devices.
Aldus Freehand, quicken,
Equinox Int. Corp. Accelerated Solutions, Fremont, CA Aug. 1993 - Apr. 1996
Supervising Sales Representative
Direct sales to the public sector. Development of sales tactics and
training of new representatives.
Office management. Maintaining and expanding a customer base across
the USA and Mexico. Finance budgeting. Inventory control.
Achievements
* Increased customer satisfaction rating
* Increased customer base
Nordstrom, Palo Alto, CA Nov. 1994 - Aug. 1995
Customer Sales Representative
Sales of Men's furnishings. Solve customer problems/conflicts.
Maintain and create new customer
base. Create innovative new ways to display merchandise. Inventory
Control. Stocking of supplies. Cash register.
Achievements
* Developed personal customer base
* Helped sales team develop and achieve quotas and bonuses
Education
Foothill College Sept. 1994 - Mar. 1997
General Studies
Cal Poly San Louis Obispo Aug. 1993 - Jun. 1994
Biology/ General Chemistry
References upon request.
Email: rancourt@sirius.com
