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How to Qualify Sales Prospects
When you're striving to grow your business, it's easy to
get caught up chasing every lead that comes your way. But all prospects
are not created equal; some are more likely than others to turn into sales.
To avoid wasting precious resources, you need to weed
out the long shots and concentrate your efforts on prospects apt to yield
a return on your investment of time, money and energy.
What are the key characteristics of good prospects? Simply
put, a qualified prospect has three things:
A need. A highly qualified
prospect needs your product now or relatively soon. For example, if you
sell widgets with an average lifespan of eight years, a good prospect
is someone who owns a seven-year-old widget, not someone who bought a
new one last year.
A sufficient budget. A
qualified prospect has the money to buy your product or service. Don't
waste time pursuing someone who truly can't afford to buy what you're
selling or a company that has already spent its yearly budget.
The authority to buy.
A good prospect is empowered and prepared to take action. The simpler
and more streamlined their decision-making process, the better your chances
of closing a sale.
The following five techniques will help you distinguish
good prospects from bad prospects:
Define your target market precisely. Break your market down by demographics,
geography, industry, company size, budget or other relevant criteria.
This will let you focus on the prospects that closely match your target.
Assess need, budget and buying authority. Ask basic qualifying
questions that will help you determine whether a prospect is ready, willing
and able to buy, such as:
- What's your time frame for this project?
- Who else will be involved in making the decision?
- What's your budget for this type of product?
- How will you make your decision?
- Are you ready to buy if you find the right product?
If you determine that our service meets your needs, what
will your next step be?
Go for "no." Conventional sales wisdom says
that as long as a prospective customer hasn't said "no," then
the sale is still alive. But when it comes to rating prospects, you should
push for a decision, even if it's no. Better to learn sooner rather than
later
that the odds of closing a sale are slim.
Evaluate financial or business status. Creditworthy prospects
are preferable to high-risk customers. And stable prospects are better
than those in crisis or flux. A company that is merging, downsizing or
shifting its core business, for example, may be inclined to put
off buying decisions.
Develop a grading system. Rate prospects as hot, warm,
lukewarm or cold, or by a letter grade, based on the probability of closing
a sale. Concentrate on hot prospects, and upgrade or downgrade the others
as their circumstances change.
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