Laura Cascanette

Profile
To secure a position in an Administrative Assistant capacity; ideally in an educational or employment counselling setting where my acquired skills and experience would be best utilized.

Qualification Highlights

• Over 15 years of Customer Service experience
• Excellent interpersonal and communication skills
• Exceptional organizational and troubleshooting skills
• Strong Computer proficiency
• Team Player with a caring attitude!

Relevant Experience and Skills

• Updated extensive (Excel) databases for international students and overseas agents
• Understanding of ESL training/homestay/understanding of etiquette procedures with various nationalities
• Familiar with visa procedures
• Operated multi-line telephone systems; possess polite telephone manners
• Proficient in Administrative duties e.g., reception, business letter writing, word processing, faxing, email,
• Maintained and performed minor repairs on computer terminals, printers for Student Computer Lab
• Promoted business via telephone mail/email, dealing one-on-one with potential clients
• Developed a strong, positive rapport with colleagues and clientele
• Researched Internet, and other forms of media to retrieve information
• Created and maintained informational binders
• Booked flights and created detailed itineraries for the overseas marketing trips of the company executives

Employment History

Administrative Coordinator - Vancouver Maple Leaf Language College (VLC) - Vancouver, BC - Apr 1999- Jan 2001

Retail (Volunteer)- Cythera Society - Maple Ridge, BC - 1998 - 1999

Retail Support/Customer Service Desk/Cash Office -Loblaws - Brampton & Mississauga, ON - 1988 - 1998

Office Administration Travelkraft Ltd. - Toronto, ON - 1980 - 1988

Martial Arts Instructor(Volunteer) Tora Judo ClubGolden Ears Judo Brampton, ONMaple Ridge, BC 1976 - present

Education

Admin. Assistant Course (Certificate) Adult Learning CentreSchool District # 42 Maple Ridge, BC Jan 1999—March 1999

Super Host Certificate District of Maple Ridge Maple Ridge, BC 1999

Customer Service Workshop Loblaws Brampton, ON 1990 and 1997

Computers Course Chingacousy SS Bramalea, ON 1996

Grade 13 Honours Diploma Indec North SS Bramalea, ON 1981

Computer Knowledge

Adobe Products, Publisher, Picture It, Keyboarding, MS Office, data entry, Internet/email, Web Page design (have created WebPages for small businesses), Desktop Publishing/Computer Graphics creation, photo-enhancement, scanning.

Volunteer/Community Activities

Ceramics and Pottery teacher for Peel Manor Seniors Home, volunteer work for John Howard Society, census-taker, Municipal Elections Officer, Martial Arts Instructor over 20 years, web page designer for Tora Judo Club, volunteered at Cythera House in Maple Ridge, donated artwork for non-profit organizations.

References

Available upon request